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[Expired] 3 Specialists, Customer Service - $2100-$2400 / Mountbatten

WhatsJob Recruitment Pte Ltd
Posted On :25 Sep 2013

 

Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Diploma
  • Field of Study: Not Applicable
  • Years of Experience: 2
  • Skills: Call centre

Job Descriptions

Responsibilities:

  • Coordinates and facilitates call calibration sessions for call center staff as well as perform call monitoring and provides trend data to management team.
  • Handle escalations from Call Center agents and Supervisor and perform investigative tasks to determine root cause and resolution of identified complaints.
  • Provide recommendations to management in terms of processes and policies that may help reduce the volume of complaints and cost of compensation while increasing member satisfaction.
  • Provide training and guidance to Call Center Agents and Supervisors in terms of first-level objection and complaint handling techniques.
  • Any other duties as required and/or directed.

 

Key Requirements:

  • Minimum Diploma/Degree
  • At least 2 years of customer service experience preferably from the travel-related industry or a Contact Centre environment
  • Effective communication skill, both written and oral (English and/or Mandarin)
  • Good presentation/training skills and possesses strong knowledge of systems and process mapping
  • Ability to interact with all levels of the organization with demonstrated ability to work well in a team environment
  • Outstanding negotiation and problem solving skills with the ability to multi-task
  • Readiness and ability to lead quality-related projects and apply statistical methods and benchmarking techniques whenever necessary

 

Other Information

  • 1 Year contract, subject to renewal base on performance.
  • Working hours: 7am to 4 pm or 8am to 5pm (Roster Shift)
  • Work Location: Mountbatten area
  • Required to go through 1 month training before actual start work

 

Singaporeans only (Foreigners need not apply)

 

Interested applicants kindly email your detailed resume with a recent photograph

indicating your current and expected salary to

admin@whatsjob.com.sg



About This Company

WhatsJob Recruitment is a specialised recruitment agency formed by a team of dedicated, passionate and experienced professionals.

We enjoy the personalized approach with regards to our candidates focusing on their needs and requirements as well as a personalized approach with our clients in delivering an excellent service.

We go the extra mile in helping companies to find the most suitable employees that can integrate into the company's culture seamlessly.

We have an extensive database of CVs to allow us to match the most promising applicant within the shortest time possible and more are added everyday.

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