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[Expired] 6 Months Contract Service Desk Specialist (Up to 3K) (4 Days Rotating Shift) (East) (MNC)

Achieve Career Consultant Pte Ltd
Posted On :31 Aug 2013

 

Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time, Temporary / Part Time, Contract
  • Min. Education Level: Diploma
  • Field of Study: Not Applicable
  • Years of Experience: 1
  • Skills: IT Helpdesk / Desktop Support experience

Job Descriptions

  • MNC
  • Expo / 4 Days 11 Hours Rotating Shift (8am to 7pm / 10am to 9pm / 9pm to 8am)
  • Salary up to $3000 per month + Shift Allowances

 

Our client, a global multinational corporation providing medical & travel services & products to international organisations. The company has regional presences in more than 60 countries.

 

 

Responsibilities

  • Report to IT Manager
  • Responsible for providing high level technical support and training for internal / external global client applications and infrastructure services, including user support of custom business applications, troubleshooting of technical problems and technical liaison between global user community, local and corporate IT
  • To provide IT administration and service desk support for internal customer globally within a centralized shared service center
  • Response to user requests and incident / problems via online / phone / email and log them into service desk application according to establish procedures
  • To provide first and single point of contact (SPOC) for global end users pertaining to new / previously reported IT issues and resolutions to increase productivity
  • Ability to provide 1st to 2ndlevel technical remote support for global applications, common infrastructure, system and desktop client
  • Ability to work remotely with local IT, development team, Corporate IT and vendors pertaining to service calls and issues/tickets
  • Provide assistance to other departments or business units as directed
  • Develop professionally in order to increase technical, functional, and interpersonal competence
  • Continue to refine Customer Satisfaction skills to better service the client
  • Other duties as required

 

Requirements:

  • Possess a Diploma in Computer Science or equivalent
  • Possess at least 1 to 8 years of IT Helpdesk / Desktop Support experience, providing L1 and L2 support is mandatory
  • Experience in remote support is mandatory
  • Prior exposure in a shared service / call centre environment supporting medium to large applications in a diverse environment globally is highly advantageous
  • Prior exposure in working directly with internal / external clients and providing user support of client applications, PC/Windows network infrastructure and custom business applications
  • Proficient in Microsoft OS, MS Exchange, MS Office, Active Directory, Network connectivity and VPN
  • Proficient in Microsoft Windows 2000/XP workstation/server, MS office suite (e.g. Outlook, exchange, office etc), Microsoft Active Directory administration, LAN networking, VPN and TCP/IP
  • Possess knowledge on MS SQL Client/Server and Internet concepts and techniques
  • Microsoft MCTS/MCITP/MCDST/MCSA certified an advantage.
  • Customer service oriented and good problem solver
  • Possess good communication and interpersonal skills
  • Able to work on 4 days rotating shift, weekends and public holidays
  • Able to commence work immediately or with short notice is highly advantegous
  • Open to Singaporean / Singapore PR only

 

OTHER INFORMATION:

  • Salary up to $3000 per month + shift allowances
  • 4 Days 11 hours Rotating Shift (8am to 7pm / 10am to 9pm / 9pm to 8am)
  • Expo

 

HOW TO APPLY:
You may submit your application by emailing a detailed copy of your updated resume in MS Word format with a photo attached to blessing10@achievegroup.asia.

We regret only short listed candidate will be notified. All applications will be treated with the strictest confidence.

For more job listings, please visit http://achievegroup.asia/sg/jobseekers.