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[Expired] Admin & Operations Assistant Mgr Dental Clinics (5 Days Office Hrs)

CTT Recruit Services
Posted On :20 Sep 2013

 

Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Degree
  • Field of Study: Healthcare Management
  • Years of Experience: 4
  • Skills: Analytical, Quantitative and Communication skills

Job Descriptions

Operations

  • Primary responsibility is to ensure smooth daily operations of the service point(s), partnering with Clinic Managers/ Nurse Managers to solve system and process problems, including front counter services and administrative/operational matters.
  • Work with other Department Managers / Executives / Nursing Officers to ensure patients' positive experience along the continuum of care.
  • Ensure and promote continuous process improvement / review of services and care provided, to meet Hospital's objective and meet customers' expectations. Tracking and monitoring of processes through quality indicators.

Customer Service

  • Responsible for achieving customer satisfaction targets.
  • The Assistant Manager, with the support of Senior Manager (Operations, Customer Services) is responsible to devise innovative services to continually improve service levels and delight customers.
  • Monitor customer service standards across disciplines / programs related to patient care areas to ensure customer satisfaction

Business Management

  • Responsible for developing, implementing and reviewing business plans with the Clinical Chief(s)/ Head(s)/Director(s) to ensure that goals are reached.
  • The scope of business management includes, not limiting to, annual financial budgeting and regular reviews with Clinical Chief(s) and Supervisor.
  • Identify areas of growth in services together with the Clinical Chief(s) and Supervisor
  • Trend analysis and benchmarking of key performance indicators are expected from each clinical service(s)/programs assigned to the Assistant Manager.
  • Align and implement Divisional / Hospital strategies in business development and financial management

Staff Management

  • Responsible for ensuring that non-nursing staff receives appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
  • Responsible for staff recruitment and retention. Together they will plan and justify for resources required achieving the department's business and financial objectives.
  • The Assistant Manager is expected to inculcate quality culture and strive for excellence in the clinical service(s) operations.
  • Participate in committees and other tasks as and when assigned.

Job Requirements

  • Degree with at least 4 years’ of related working experiences in healthcare of service industry
  • Analytical, quantitative and communication skills
  • Practical knowledge of hospital operations will be an added advantage
  • Positive, motivated, able to manage pressure, takes initiative
  • Is service oriented and customer focused
Pls send resume with photo in MS Word Format to ctt@cttrecruit.com.sg. We regret only shorltisted candidates are notified.


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