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[Expired] Assistant Manager (Dental Cluster)

MTC Recruitment Pte Ltd
Posted On :14 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Degree
  • Field of Study: Not Applicable
  • Years of Experience: 4
  • Skills: Communications skills, Interpersonal skills, Customer service

Job Descriptions




  • Primary responsibility is to ensure smooth daily operations of the service point(s), partnering with Clinic Managers/ Nurse Managers to solve system and process problems, including front counter services and administrative/operational matters.
  • Work with other Department Managers / Executives / Nursing Officers to ensure patients' positive experience along the continuum of care.
  • Ensure and promote continuous process improvement / review of services and care provided, to meet Hospital's objective and meet customers' expectations. Tracking and monitoring of processes through quality indicators.

 Customer Service

  • Responsible for achieving customer satisfaction targets.
  • Responsible to devise innovative services to continually improve service levels and delight customers.
  • Monitor customer service standards across disciplines / programs related to patient care areas to ensure customer satisfaction

 Business Management

  • Responsible for developing, implementing and reviewing business plans with the Clinical Chief(s)/ Head(s)/Director(s) to ensure that goals are reached.
  • The scope of business management includes, not limiting to, annual financial budgeting and regular reviews with Clinical Chief(s) and Supervisor.
  • Identify areas of growth in services together with the Clinical Chief(s) and Supervisor
  • Trend analysis and benchmarking of key performance indicators are expected from each clinical service(s)/programs assigned to the Assistant Manager.
  • Align and implement Divisional / Hospital strategies in business development and financial management


Staff Management

  • Responsible for ensuring that non-nursing staff receives appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
  • Responsible for staff recruitment and retention. Together they will plan and justify for resources required achieving the department's business and financial objectives.
  • The Assistant Manager is expected to inculcate quality culture and strive for excellence in the clinical service(s) operations.
  • Participate in committees and other tasks as and when assigned.



 Job Requirements

  • Degree with at least 4 years’ of related working experiences in healthcare of service industry
  • Analytical, quantitative and communication skills
  • Practical knowledge of hospital operations will be an added advantage
  • Positive, motivated, able to manage pressure, takes initiative
  • Is service oriented and customer focused



Job Benefits

With a competitive remuneration and a workplace culture that rewards excellence, we would like to invite interested applicants to email your detailed resume in MS Word format to: with the following details:
1. Availability
2. Reasons for leaving (all employments)
3. Current and/or last drawn monthly salary
4. Expected Salary

Registration No: R1324309
EA Licence No: 09C5691
Please be assured that all resumes received will be treated in strictest confidence.

About This Company

MTC Recruitment Pte Ltd (“MTC Recruitment”) aims to become a strategic HR partner with our valued clients in resourcing and human capitalism. As such, we believe that our business will succeed only when our clients’ businesses are supported by the best and most suitable talents we can find in the market place. We are a generalist company with strengths in banking, finance, healthcare, FMCG, security and education.

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