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[Expired] Assistant Manager,Training Management (1-year contract; 50% part-time), ISE

Singapore Management University (SMU)
Posted On :30 Mar 2018


Job Summary

  • Salary:   Undisclosed
  • Location: Singapore - South
  • Work Type: Temporary / Part Time, Contract
  • Min. Education Level: Degree
  • Field of Study: Not Applicable
  • Years of Experience: 5
  • Skills: Proficiency in email marketing software such as Constant Contact and basic HTML knowledge will be an advantage

Job Descriptions


  • Programme administration
    • Primarily responsible for Workforce Singapore (WSG) end of course outcome, report participants’ feedback and handle submission of documents to WSG for claims.
    • Assist to prepare and print programme reading, teaching materials and certificate of completion.
    • Assist with internal and external departments on programme venue, facilities, wifi access, software needs, catering, restaurant bookings, dietary requirements, parking coupons, etc.
    • Ensure Invoices are sent to participants promptly and payment are made to faculty/ speaker.
  • Programme enrollment
    • Respond to inquiries from potential participants and enrolled over-the-phone, email and/ or written correspondence.
    • Assist with marketing promotions that may include phone calls, designing and copywriting for promotional collaterals.
    • Assist to track programme enrollment, develop and execute tactical activities to ensure target enrollment figures are achieved.
  • Client relation management
    • Anticipate and resolve participants’ issues, respond to inquiries.
    • Assist to update and maintain programme database.


  • Degree in business administration/ marketing or equivalent.
  • Excellent customer service skills, interpersonal oral and written communication.
  • Demonstrated organizational skills and ability to manage multiple projects concurrently.
  • Meticulous, proactive and anticipant client needs.
  • Reliable, resourceful, confident and able to work independently.
  • Positive, extroverted and able to network with all levels of executives.
  • Able to perform under stress and meet deadlines under pressure.
  • Strong work ethic, able to exercise discretion when dealing with confidential issues.
  • Proficient in Mac office processing tools including, Keynote, Numbers and Pages.
  • Proficiency in email marketing software such as Constant Contact and basic HTML knowledge will be an advantage.
  • Proficiency in Adobe Illustrator and Photoshop as well as social media tools will be an advantage.

About This Company

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The ''family-like'' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university.Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.  

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