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[Expired] AVP, Lead Support Engineer, Consumer Banking Group Technology, Technology & Operations - 170002J3

DBS Bank Limited
Posted On :15 Sep 2017


Job Summary

  • Salary:   Undisclosed
  • Location: Singapore - Central
  • Work Type: Permanent / Full Time
  • Min. Education Level: Degree
  • Field of Study: Computer Science
  • Years of Experience: 10
  • Skills: Working in C, C++, Python, Shell Scripting and various UNIX tools.

Job Descriptions


Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

* Communicating with the sub systems regarding the requirements, clarifications and issues.
* Involved in production deployment and production support during issues promotion.
* Able to complete the work by meeting deadlines.
* Involved in all phases of the project like analysis, design, coding, unit testing
* Effective troubleshooting the issues and provide resolution on time.
* Support includes Monitoring and Supporting Banking applications globally and In-depth investigations can be done when troubleshooting the error to find the root cause which happened during loading/application failure.
* Assign incident to L3 for defect fix.Request for Known defect list if any and take the ownership of the defect untill close.
* Raise the INCIDENTS and RR's For Emergency changes for service restart if any impact.
* Proactive monitoring of Application health and perform start/stop/reboot/rerun servers/jobs
* work on health check activities to ensure availability of applications.
* Setup Defects Management call every week and put Defects Priority Guideline to business team
* Manage high severity high customer impact incidents focusing on fast recovery
* Monthly performance ,Application Availability dashboard reporting and presentation to management teams

Application Support
* 24/7 Application L2 Support
* Analyze tickets raised by CSO team and identify the cause of issue and work/divert to the teams.
* Working with the respective teams to determine the root cause in case of multiple team involvement as required.
* After root cause identification and obtaining the concurrence from L3 team about the fix, then raise CR for implementation. prevent recurrence of problem incident
* Ensure SIT and UAT approval and UAT BU Sign off.
* Ensure deployment is done and LV passed.
* Analyze the application logs for the alerts received by monitoring application and proceed with the recovery as an when required.
* Ensuring the batch jobs are executed as scheduled and troubleshoot the issue in case of fail jobs.
* Coordination of application releases and infrastructure changes and actively participates in release activities every week that goes into production environments.

Technical Skills
* Operating Systems: AIX 7.x, 6.x [ Secondary - Solaris, HPUX, Linux]
* Secondary knowledge db2,Maria db,Kony Product
* J2EE (Servlets, JSP), JDBC
* Struts , Hibernate, Apache Tomcat
* Working in C, C++, Python, Shell Scripting and various UNIX tools.

* This position requires minimum 10 years of experience working in the IT environment in Banking
* Master Degree in IT is preferred, those with experience may be considered
* It is a technical hands-on role requiring the person to provide BAU production 24/7 support
* This role also requires the candidate to deep dive into issues and systems trends and reduce/improve systems performance
* Comfortable working in an extremely fast paced environment, meet deadlines and prioritize accordingly
* Strong written and verbal communication skills combined
* Responsible for Monitoring the Autosys jobs and if fails immediately resolve the issues
* Certificate
* IBM Certified System Administrator WebSphere Application Server
* Kony Developer Certification 7.0
* IBM Certified HTTP Server

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

About This Company

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015. DBS provides a full range of services in consumer, SME and corporate banking activities across Asia. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. These market insights and regional connectivity have helped to drive the bank’s growth as it sets out to be the Asian bank of choice. DBS is committed to building lasting relationships with customers, and positively impacting communities through supporting social enterprises, as it banks the Asian way. It has also established a SGD 50 million foundation to strengthen its corporate social responsibility efforts in Singapore and across Asia. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. The bank acknowledges the passion, commitment and can-do spirit in all of our 21,000 staff, representing over 40 nationalities. For more information, please visit

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