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[Expired] AVP / Senior Associate, Incident Manager, Consumer Banking Tech, Technology & Operations - 18000086

DBS Bank Limited
Posted On :9 Feb 2018


Job Summary

  • Salary:   Undisclosed
  • Location: Singapore - Central
  • Work Type: Permanent / Full Time
  • Min. Education Level: Degree
  • Field of Study: Computer Science
  • Years of Experience: 5
  • Skills: Good experience in scripting (VBA / excel and any other language) and simple automation is a must.

Job Descriptions

Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose
The team actively monitors and manages the incidents and issues for the applications supported by the department. The team works with the application support team to ensure performance and high-level of application availability by preventing incidents through proactive monitoring and incidents correlation as well as constantly establishing and tracking user experience metrics. The team is also responsible for communication with stakeholders and other technology command center.

* Manage incident and co-ordinate activities with other technology team for incident assignment and resolution, identify root cause and corrective and improvement action, and track improvement action until closure in compliance with the bank standards.
* Ability to communicate effectively throughout the incident management with management, technical support staff, and other technologies incident team to ensure meaningful status updates are delivered in a timely and accurate manner.
* Support service quality deep dives for technology incidents, service disruptions caused by data transmissions failures, batch processing delays, erroneous code deployments, Continuity of Business failures etc.
* Providing management support in ensuring highest levels of service quality and improving service levels through identification of problem trends and causes which impact the delivery of production services
* Ability to communicate well and manage highly stressful situations over the phone. Demonstrate proven leadership qualities removing any ambiguity as to who is coordinating the incident resolution.
* Ability to coordinate and drive technical bridges during a major event, asking the right questions, and steering the support teams towards quick mitigation, work-around or resolution to limit the financial and reputational exposure.
* Conduct monthly service review meeting to review major incident and ensure agreed Service Level Agreement (SLA) are met with various business stakeholder.
* Continuity team to provide summary detail should the crisis management team be invoked
* Standby support after business hour on rotation basis.

* Bachelors or higher degree preferably in Computer Science or IT
* Application support experience of 5-8 years, preferably from a banking or Financial Institutions preferable
* Good understanding of ITIL Methodologies for Incident, Problem, and Change
* Good Analytical and well versed in trend analysis
* Technical expertise on one or more of the following disciplines is preferable: Open Systems, Mainframe, Web/Application/Middleware services, IT Service Assurance or Application Development
* Good experience in scripting (VBA / excel and any other language) and simple automation is a must.

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

About This Company

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015. DBS provides a full range of services in consumer, SME and corporate banking activities across Asia. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. These market insights and regional connectivity have helped to drive the bank’s growth as it sets out to be the Asian bank of choice. DBS is committed to building lasting relationships with customers, and positively impacting communities through supporting social enterprises, as it banks the Asian way. It has also established a SGD 50 million foundation to strengthen its corporate social responsibility efforts in Singapore and across Asia. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. The bank acknowledges the passion, commitment and can-do spirit in all of our 21,000 staff, representing over 40 nationalities. For more information, please visit

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