STJobs | At STJobs, Your Ideal Job Isn't Hard to Find.

[Expired] Call Centre Specialist (Healthcare / Insurance Exp Welcome) (Rotating Shift) (Up to 2.8K) (MNC)

Achieve Career Consultant Pte Ltd
Posted On :7 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: 'N' / 'O' Levels
  • Field of Study: Not Applicable
  • Years of Experience: 2
  • Skills: Call Centre

Job Descriptions

  • Medical Services MNC
  • City Hall / 4 Days Rotating Shift (8am - 8pm / 8pm - 8am)
  • Salary up to $2800 per month + Shift Allowance


Our client, a global multinational corporation providing medical related services to international organisations.




  • Report to Operations Manager
  • To provide an empathetic and efficient delivery of assistance services to our members, end users and clients
  • Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
  • To be the first point of contact for members, end users, clients, service providers and colleagues
  • Ensure incoming calls are answered promptly, appropriately and courteously
  • Ensure inbound requests are handled in timely efficient manner
  • To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
  • Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
  • Escalate cases and requests as per company protocols
  • Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner
  • Organise the full range of medical and security services for clients, utilising the internal resources of the group and external correspondents where necessary
  • Positively promote the group to other organisations
  • Carry out any other reasonable duties as requested by the manager



  • Possess at least 2 years of call centre experience
  • Prior experience from healthcare / insurance industry is preferred
  • Enjoy helping people and solving problems
  • Customer service oriented, result driven & good team player
  • Excellent communications & interpersonal skills
  • Able to work on weekends / public holidays & work on rotating shift, including night shift
  • Open to Singaporean & Singapore PR only


You may submit your application by emailing a detailed copy of your updated resume in MS Word format with a photo attached to

We regret only short listed candidate will be notified. All applications will be treated with the strictest confidence.

For more job listings, please visit

About This Company

Established in 1990, the Achieve Group is a multi award-winning organization and HR outsourcing partner-of-choice for local conglomerates and multinational corporations within the Asia Pacific region.  Specializing in Talent Acquisition comprising General Recruitment, Technology Recruitment and Executive Search Division, as well as HR Consulting.


Read More