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[Expired] Cash & Service Officer

Citibank N.A.
Posted On :5 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: 'A' Levels/IB
  • Field of Study: Not Applicable
  • Years of Experience: 1
  • Skills: Communications skills, Interpersonal skills, Customer service, Microsoft Office

Job Descriptions

The Cash & Service Officer will proactively seek to identify customer needs and cross-selling opportunities and referring leads to the appropriate channels for follow-up. He/She will take full ownership of customers’ problems and ensure complete customer satisfaction of problem resolution.

Other responsibilities include:-

  • Compling with Citibank policies and procedures to ensure security of bank’s and customers’ assets.
  • Providing backroom service support to the personal banking team in the branch.
  • Assisting in the analysis of customer trends to enhance sales and service management process.
  • Performing Check encashment in both local and foreign currencies at the counter.
  • Identifying sales opportunities and make appropriate referrals.
  • Handling counter enquiries.
  • Assisting in investigations relating to cash transactions/services.
  • Highlighting the bank’s various distribution channels to new and existing customers and recommend alternative Citibanking service access points.
  • Educating customers on alternative service access points.
  • Assisting in the processing of check/cash deposit in the 24 hours banking area.
  • Collecting information and data for managerial decisions.
  • Exercising care and diligence in the course of duty for detection of counterfeit notes and Traveler Check, forgery, money laundering etc.
  • Delivering superior Citibanking experience and satisfy service needs.
  • Providing feedback to management on ways to enhance processes and service delivery.


  • Preferably min.1-year of frontline experience in the service or finance industry.
  • Min. GCE ‘A’ Levels, with good credits in English and Mathematics.
  • An eye for details.
  • Knowledge of relationship building process.
  • Proficient in Microsoft applications and in adapting to new technologies. Knowledge of banking products and familiarity with internal banking operations would be an added advantage.
  • Good communication and interpersonal skills with strong customer-service skills.
  • Responsible and supportive team player.
  • High integrity.
  • Branch working hours (including shifts and weekends)

Job Benefits

Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world’s most respected financial institutions now.

About This Company

Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services.

Citi works tirelessly to serve individuals, communities, institutions and nations. With 200 years of experience meeting the world's toughest challenges and seizing its greatest opportunities, we strive to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. An institution connecting over 1,000 cities, 160 countries and millions of people, we are your global bank; we are Citi.
The Four Key Principles:
These are the values that guide us as we perform our mission.
One team, with one goal: serving our clients and stakeholders.
Conduct that is transparent, prudent and dependable.
Enhancing our clients' lives through innovation that harnesses the breadth and depth of our information, global network and world-class products.
  • Common Purpose
  • Responsible Finance
  • Ingenuity
  • Leadership

Talented people with the best training who thrive in a diverse meritocracy that demands excellence initiative and courage.

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