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[Expired] Channel Incentives Specialist

Arvato Digital Services Pte Ltd
Posted On :5 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time, Contract
  • Min. Education Level: Diploma
  • Field of Study: Finance, Mathematics , Economics
  • Years of Experience: 1
  • Skills: Microsoft Office

Job Descriptions


  • Receive, calculate, review, process, and manage incentive for Partners and be accountable for the accuracy and integrity of calculations within the relevant program rules
  • Manage Incentive-related queries from Partners and Internal Groups
  • Responsible for queries relating to incentive processing, accuracy and timing
  • Work closely with Key stake holders of Site Operations and Subsidiaries to achieve query response metrics as well as manage solutions of problem escalations
  • Work closely with other departments, Subsidiaries, and Partners to proactively seek options to meet and exceed customer expectations
  • Research and resolve complex customer issues
  • Communicate with Subsidiary personnel, Finance, and Partners on program compliance regulations and documentation
  • Provide incentive status to Partners and Internal team
  • Report key performance indicators to various groups
  • Validate and manage requests for program exceptions from Partners and Internal teams based on the terms and conditions of the incentives contract and pre-defined approval matrix
  • Review problems and incentives requests outside contractual terms and follow up with Channel Operations, Subsidiaries, and Partners to drive immediate resolution
  • Identify process automation or streamline processes to meet the customers’ needs, expectations and corrective actions to prevent undesirable outcomes
  • Partnership with other groups, or external Vendors, or Partners in defining business requirements, designs, testing and implementation of operational tools
  • Formulate test scenarios and scripts for new functionalities or enhancement to ensure all business requirements are met and minimizing production bugs


  • Diploma/Degree in Finance/Economics/Mathematics or equivalent  
  • At least 1 - 2 years of working experience
  • Good working knowledge of Microsoft Office
  • Good communications skills 
  • Ability to work under tight deadlines in a fast-paced working environment
  • Effectively bilingual in English and Mandarin
  • Candidates fluent in Japanese or Korean would be an advantage. 

About This Company

arvato is an internationally networked outsourcing providers. More than 68,000 employees design and implement bespoke solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media.

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