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[Expired] CitiPhone Officer

Citibank N.A.
Posted On :5 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Diploma
  • Field of Study: Not Applicable
  • Skills: Communications skills, Customer service

Job Descriptions


  • Be part of a young and dynamic team to provide optimum service to all customers by answering inquiries and resolving complaints effectively with the ultimate aim of projecting a professional Citibank image.
  • You will answer all incoming calls; assess customers' enquiries and provide resolution. In addition, you will update and/or perform on-line maintenance on system terminals as immediate response to customers' requests; ensure effective and timely follow-up as promised to customers; process financial entries/adjustments on customers' accounts if necessary.
  • You will also promote Citibank products/services/benefits to potential customers; perform anti-attrition activities; cross selling of Bank Products, Bank Channels; and other initiatives that the business deems important.
  • Other duties include providing daily productivity and MIS records of problems and inquiries handled for Management review; and maintaining positive service traits


  • You should possess excellent interpersonal and communication skills with good command of written and spoken in one and other spoken language to liaise with different speaking clients.
  • You should be service-oriented and able to work under pressure; sales driven; a good team player with commitment and initiative; mature, self-motivated, patient, well organized, meticulous and analytical.
  • Candidate should be prepared to work shift hours, weekend and public holidays.
  • Candidates with at least a Polytechnic Diploma and 2-3 years experience in a service related industry are preferred.
  • Fresh Diploma and Degree Graduates are welcome.

Job Benefits

Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world’s most respected financial institutions now.

About This Company

Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services.

Citi works tirelessly to serve individuals, communities, institutions and nations. With 200 years of experience meeting the world's toughest challenges and seizing its greatest opportunities, we strive to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. An institution connecting over 1,000 cities, 160 countries and millions of people, we are your global bank; we are Citi.
The Four Key Principles:
These are the values that guide us as we perform our mission.
One team, with one goal: serving our clients and stakeholders.
Conduct that is transparent, prudent and dependable.
Enhancing our clients' lives through innovation that harnesses the breadth and depth of our information, global network and world-class products.
  • Common Purpose
  • Responsible Finance
  • Ingenuity
  • Leadership

Talented people with the best training who thrive in a diverse meritocracy that demands excellence initiative and courage.

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