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[Expired] Client Director, SMU Executive Development

Singapore Management University (SMU)
Posted On :10 Nov 2017


Job Summary

  • Salary:   Undisclosed
  • Location: Singapore - South
  • Work Type: Permanent / Full Time
  • Min. Education Level: Diploma
  • Field of Study: Not Applicable
  • Years of Experience: 8
  • Skills: Degree or Diploma

Job Descriptions

  • Primary Responsibilities and Accountabilities
    • Achieve revenue targets for Custom Programmes within each period
    • Maintain client satisfaction with relationship with SMU-ExD
    • Project a positive and professional image of SMU-ExD internally in SMU and externally
    • Ensure full and timely visibility of all activities for HOD
    • Foster and maintain positive and supportive working relationships with all colleagues in SMU-ExD
  • Principal Activities
    • Source clients and develop the relationships for Custom Programme
    • Support and initiate marketing and sales out-reach activities
    • Manage the client through the pipeline
    • Provide visibility on pipeline and clients / target clients to HOD (Head of Department)
    • Maintain the Sales & Marketing system and database up-to-date and with comprehensive information of the client and client interactions; including all contact information, communications and materials shared with the client or prepared for the client
    • Understand the needs, context, constraints, concerns and aspirations of the client
    • Correspond with the client in a timely and professional manner
    • Ensure HOD has full and timely visibility of all client (and potential client) discussions, opportunities and issues.
    • Work with Programme Director to design programmes
    • Negotiate terms with the client in order to achieve the revenue, pricing and margin and other requirements of SMU-ExD whilst ensuring client comfort levels and satisfaction with the commercial relationship
    • Ensure the clients sign the booking agreements in a timely manner
    • Brief operations team and other internal team members who interact with clients in support delivery
    • Host the client when on-campus (or during overseas deliveries)
    • Ensure quality of program delivery; manage client expectations.
    • Manage follow-up and review processes with client
    • Ensure the timely collection of all fees from the client.
    • Obtain support for testimonial and referrals from client
    • Maintain, over multiple years, the relationship with the client whilst also identifying opportunities for expansion of the revenues and profitability achieved by SMU with the client
    • Provide faculty, programme director, operations and admin teams with feedback
  • Secondary roles, upon confirmation by HOD, in addition to the Primary Responsibilities and Activities
    • Participate in marketing initiatives
    • Identify additional faculty and skills that could be introduced to the programs run by SMU-ExD
    • Identify additional suitable staff that can be recruited into SMU-ExD to strengthen the team
    • Contribute to the development of SMU-ExD through sharing of competitor and market intelligence and the contribution of ideas for enhancement
    • Other activities in support of SMU-ExD, as requested by HOD
    • Be a positive brand ambassador to the external and SMU communities for SMU-ExD
  • Degree or Diploma
  • A master’s degree would be advantageous but not necessary
  • Strong record of accomplishment of consultative sales
  • Experience with the continuing education/executive development sector is not necessary but would be advantageous
  • Track record in ability to meet the needs of corporate clients
  • Familiar with tenders and competitive proposals
  • Able to work with ambiguity and on a tight timeline
  • Experience in using CRM and other online sales tools
  • Proficient in Microsoft office suite of tools

About This Company

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The ''family-like'' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university.Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.  

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