Captiv8 Talent Pte Ltd (Licence No. 10C3052) is a provider of Talent Acquisition Solutions that is Personalised, Efficient and Effective. Our consultants are highly experienced professionals with extensive functional and industry experience.
We work closely with each client when conducting executive search, by engaging a thorough and holistic understanding of a company’s strategic, financial and operational direction and vision.
We believe in consistently delivering value to our clients with an effective and efficient partnership. Because at Captiv8 Talent, we treat our clients as we would treat ourselves as professionals with unique talents.
EA Licence No.: 10C3052
Our client, a worldwide industry leader in global mobility and workforce development, is looking for a Client Services Manager / Account Manager (Team Lead).
Overview:
Responsible for effectively managing the daily operation and management of assigned business portfolio, ensuring customer and client needs are met in a timely, efficient manner through the delivery of high quality service. Work in collaboration with resource teams to insure implementation of client contract; build strong customer relations and operational excellence. Manage the performance of individuals to create/maintain a high performance team. manage the client relationships on a tactical and strategic basis.
Duties and Responsibilities:
Operations
Oversee allocation of resources and staff to maintain appropriate standards of coverage, addresses volume fluctuations and ensures availability of resources. Analyze, research, and identify team service issues, address issues that are easily resolved and makes recommendations to the Director for improvements regarding more complex issues. Provide consistent communication to team members and Director regarding individual/team measurements and results.
Account Management
Primarily responsible for ownership, development and implementation of strategies to develop each client account. Recognize opportunities for account penetration and develop revenue opportunities for International Assignment Services/Global Performance Solutions. Develop and drive sales strategy in conjunction with internal resources. Accountable for driving revenue generation.
Point of escalation for client issues, work with Client Services Managers on issues resolution and highlight to VP.
Negotiate and monitor contractual agreements, including contract renewals (existing accounts).
Create cross-selling opportunities of the company’s products and services to assigned clients to generate incremental revenue
In conjunction with Operations Sr Manager, drive monthly Re-forecasting process for Internal Destination Service Provider group.
Administer a continuing program of review and service analysis to audit the quality of service provided to clients. Drive client specific continuous improvement initiatives
Manage special projects including client training, trade conferences, etc. Support the execution of Operations improvement initiatives & projects.
Monitor the accuracy and timeliness of client billing with support from Client Services Managers.
Manage G & A expense to meet budget guidelines.
People and Organizational Development
Create an environment that fosters team effectiveness and cooperation, motivation and professional growth. Work with Director to continuously develop overall team performance, effectively utilizing team resources and implementing improvements. Assess strengths and developmental needs of employees and provides timely, clear and objective coaching.
Client Relations
Work in tandem with management team to insure accuracy and compliance to proper business practices/ client policy; audit files, ensure on-line integrity. Maintain continuous communication with full team to insure Top Block service delivery. Work with appropriate business partners to insure effective account start-up .
Build, maintain and enhance client relationships assess client needs and provide feedback on product/service and operational processes and issues that affect the achievement of client and the company’s goals
Develop client proposals and presentations for client reviews & meetings (supported by Operations Sr Manager).
Participate in and/or conduct client meetings to foster teamwork and enhancement of client relationships.
In conjunction with Operations Sr Manager – act as client advocate with suppliers by effectively communicating the client’s philosophy and needs with regard to relocation policies.
Requirements:
Bachelors Degree or equivalent desired.
Minimum 3 to 5 years business experience within a multi-faceted environment (i.e. international exposure/ experience and/or experience in several service/product areas preferred).
Experience in Program Management / daily operations management/account management preferred.
Demonstrated leadership skills (peer and management)
Demonstrated cultural and individual styles sensitivity
Strong communication, relationship management and influencing skills.
Process orientation and systems proficiency required.
Min. Education Level : Degree
Field of Study : Not Applicable
Year of Exp Required : 3
Skills : Account Management / Team Leadership skills / Operations
