Captiv8 Talent Pte Ltd (Licence No. 10C3052) is a provider of Talent Acquisition Solutions that is Personalised, Efficient and Effective. Our consultants are highly experienced professionals with extensive functional and industry experience.
We work closely with each client when conducting executive search, by engaging a thorough and holistic understanding of a company’s strategic, financial and operational direction and vision.
We believe in consistently delivering value to our clients with an effective and efficient partnership. Because at Captiv8 Talent, we treat our clients as we would treat ourselves as professionals with unique talents.EA Licence No.: 10C3052
Our client, a worldwide industry leader in global mobility and workforce development, is looking for a Client Services Manager / Account Manager (Team Lead).
Responsible for effectively managing the daily operation and management of assigned business portfolio, ensuring customer and client needs are met in a timely, efficient manner through the delivery of high quality service. Work in collaboration with resource teams to insure implementation of client contract; build strong customer relations and operational excellence. Manage the performance of individuals to create/maintain a high performance team. manage the client relationships on a tactical and strategic basis.
Duties and Responsibilities:
Oversee allocation of resources and staff to maintain appropriate standards of coverage, addresses volume fluctuations and ensures availability of resources. Analyze, research, and identify team service issues, address issues that are easily resolved and makes recommendations to the Director for improvements regarding more complex issues. Provide consistent communication to team members and Director regarding individual/team measurements and results.
Primarily responsible for ownership, development and implementation of strategies to develop each client account. Recognize opportunities for account penetration and develop revenue opportunities for International Assignment Services/Global Performance Solutions. Develop and drive sales strategy in conjunction with internal resources. Accountable for driving revenue generation.
People and Organizational Development
Create an environment that fosters team effectiveness and cooperation, motivation and professional growth. Work with Director to continuously develop overall team performance, effectively utilizing team resources and implementing improvements. Assess strengths and developmental needs of employees and provides timely, clear and objective coaching.
Work in tandem with management team to insure accuracy and compliance to proper business practices/ client policy; audit files, ensure on-line integrity. Maintain continuous communication with full team to insure Top Block service delivery. Work with appropriate business partners to insure effective account start-up .