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[Expired] Contact Centre/Call Centre Officers (Shift Work Involved)

BGC Search – Banking & Finance Services
Posted On :17 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Diploma
  • Field of Study: Business
  • Years of Experience: 1
  • Skills: call centre, customer service

Job Descriptions

  • Incumbent will be working in a call centre environment, which operates 7 days a week, 24 hours per day.
  • Responsible for handling incoming calls, emails and faxes
  • Responding to customer’s queries with professionalism within stipulated turnaround time
  • Record all enquires in the call management system and open case files
  • Handle first level escalation promptly with customer-focus in mind
  • Work closely with various teams and management to meet business performance goals
  • Assist in ad-hoc administrative tasks assigned by management
  • Complete individual assigned tasks on time and if necessary, make arrangements to escalate to colleagues working the following shift
  • Research on methods, providers, services or other information to provide quality assistance to customers


  • Diploma / Degree holders
  • At least 1-2 years of experience in customer service or call centre environment
  • Strong communication skills, both spoken and written as incumbent will be in daily contact with customers and various business units
  • Proficient in MS Office applications
  • Strong ability to multi-task and work well in fast-moving environment
  • Customer-focused mind-set, able to handle stress with minimal supervision
  • Singaporean or Singapore PRs are welcome to apply
  • Open to rotating shift hours as follows:
    • 0745 hrs - 1715 hrs (9.5 hrs)
    • 0900 hrs - 1830 hrs (9.5 hrs)
    • 1215 hrs - 2145 hrs (9.5 hrs)
    • 0745 hrs - 1915 hrs (11.5 hrs)
    • 1015 hrs - 2145 hrs (11.5 hrs)
    • 2130 hrs - 0800 hrs (10.5 hrs) -> overnight shift (extra shift allowance will be provided)

Interested applicants may submit resume with by clicking the 'APPLY' button.
To facilitate the shortlisting process, kindly provide:
  • Resume in MS Word format
  • Indicate expected salary & notice period in the resume
  • Reasons for leaving past employers
We regret that only shortlisted applicants will be contacted for further discussion.

About This Company