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[Expired] Customer Experience Analyst (Operational Excellence/Internal Change in Big 4s)- Up to $6,000

BGC Search – Banking & Finance Services
Posted On :15 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Degree
  • Field of Study: Business
  • Years of Experience: 5
  • Skills: customer service, operations consultancy, internal change, process analysis

Job Descriptions

  • Supporting the Director of Business Strategy and Transformation
  • Responsible for business design and analysis support with a focus on customer experience
  • Working closely with business units through the stages of implmentations 
  • Maintaining effective and open communication and relations with all business units
  • Responsible for resolving issues arising and ensure the developmetn of delivery of excellent customer experience
  • Improve exisiting processes, assess suitability for new ventures and put forth reommendations and modifications as necessary
  • Identifying business requirements and application of process analysis skills 
  • Develop techniques to generate innovative solutions to meet business requirements
  • Ensure processes are cleared defined with customer experience at the heart of the approach


  • Degree holder
  • At least 3-5 years of experience in an operations consultancy such as Big 4 Operational Excellence practice or internal change
  • Skilled in Process analysis and documentation (MS Visio) and Business requirements gathering
  • Proficiency in MS Excel
  • Excellent change management skills, conflict management skills, creative problem solving skills
  • Strong communication and interpersonal skills
  • Rigorous with detail, while maintaing clear appreciation of the big picture
  • Possess an analytical mind with ability to think strategically
  • Able to deduce business impact of proposed changes
Interested applicants may submit resume by clicking the 'APPLY' button.
To facilitate the shortlisting process, kindly provide:
  • Resume in MS Word format
  • Indicate expected salary & notice period in the resume
  • Reasons for leaving past employers
We regret that only shortlisted applicants will be contacted for further discussion.

About This Company