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[Expired] Customer Relations Manager (Bus Office)

YEAP TRANSPORT PTE LTD
Posted On :4 Oct 2017

 

Job Summary

  • Salary:   Undisclosed
  • Location: Singapore - North
  • Work Type: Permanent / Full Time
  • Min. Education Level: Degree
  • Field of Study: Not Applicable
  • Skills: Analytical skills, Communications skills, Leadership skills, Problem solving and decision making skills, Microsoft Office, Computer skills

Job Descriptions

Job Functions:
The customer relations manager will be the first point of contact and key interface for all customer feedback. This will include written and telephone communication management, as well as any feedback shared through social media. This resource will be dedicated to servicing one key account, Singapore American School. The primary functions will be receiving and responding to customer feedback in a timely and efficient manner with a focus on service excellence and continuous quality improvement. This resource will be responsible for tracking customer voice by type and will regularly share trends and prioritized action areas with key account, Singapore American School leaders

Specific Responsibilities:

  • Lead and supervise a team of Customer Service Executives and Associates
  • Set service standards and expectation to create a customer centric environment
  • Review processes to continuously improve service standards
  • Prioritize, propose and implement service improvement plans
  • Resolve service-related issues and complaints in a prompt, cordial and satisfactory manner
  • Collaborate with various stakeholders to provide quality service and sound solutions to customers
  • Track and monitor the quality of individual staff performance and provide coaching as needed

Qualifications:

  • B.A. or B.Sc. degree would be an advantage
  • Customer facing experience with a growth mindset and “go the extra mile” attitude
  • Strong analytical skills and a demonstrated passion for service excellence
  • Strong communication skills, both written and verbal, with fluency in written and spoken English
  • A team player with leadership skills and an ability to multitask
  • Strong problem solving and decision making skills
  • A strong working knowledge of Microsoft Office (Word, Excel, Powerpoint and Googledocs)

Competencies and Skills:

  • Excellent in English language with strong written and verbal communication skills
  • The ability to consolidate information into concise, relevant reports and management level updates
  • Core computer skills in word processing, data base management, spread-sheets and electronic communications
  • Ability to utilize social media to stay on top of customer feedback trends through commonly used community channels
  • A strong attention to detail and demonstrated ability to confidently share feedback progress, report trends and prioritize actions

Interested applicants should write enclosing full CV, recent photograph, current and expected salary to:
Email: hr@yeaptpt.com



About This Company