STJobs | At STJobs, Your Ideal Job Isn't Hard to Find.

[Expired] Customer Relations Officer

Citibank N.A.
Posted On :5 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Diploma
  • Field of Study: Not Applicable
  • Skills: Microsoft Office, Communications skills, Interpersonal skills

Job Descriptions


The Customer Relation Officer will manage customer arrivals to maximize relationship building opportunities and direct them to the appropriate distribution channels.

Other responsibilities include:

  • Proactively seeking to identify customer needs and effective at cross-selling and referring leads to the appropriate channels for follow-up.
  • Take full ownership of customers’ problems and ensure complete customer satisfaction of problem resolution.
  • Comply with Citibank policies and procedures to ensure security of bank’s and customers’ assets.
  • Provide backroom service support to the personal banking team in the branch.
  • Assist in the analysis of customer trends to enhance sales and service management process.


  • Diploma qualifications
  • At least 1 year of frontline experience in the service industry.
  • Knowledge of sales and relationship building process.
  • Knowledge of banking products and familiarity with internal banking operations would be an added advantage
  • Proficient in Microsoft applications.
  • Good communication and interpersonal skills.
  • Able to work on shifts and weekends.
  • Fresh Diploma graduates are welcome to apply.

Job Benefits

Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world’s most respected financial institutions now.

About This Company

Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services.

Citi works tirelessly to serve individuals, communities, institutions and nations. With 200 years of experience meeting the world's toughest challenges and seizing its greatest opportunities, we strive to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. An institution connecting over 1,000 cities, 160 countries and millions of people, we are your global bank; we are Citi.
The Four Key Principles:
These are the values that guide us as we perform our mission.
One team, with one goal: serving our clients and stakeholders.
Conduct that is transparent, prudent and dependable.
Enhancing our clients' lives through innovation that harnesses the breadth and depth of our information, global network and world-class products.
  • Common Purpose
  • Responsible Finance
  • Ingenuity
  • Leadership

Talented people with the best training who thrive in a diverse meritocracy that demands excellence initiative and courage.

Read More