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[Expired] Customer Service - Commercial

Posted On :7 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Diploma
  • Field of Study: Electrical & Electronic Engineering, Computer Engineering
  • Years of Experience: 1
  • Skills: Customer service

Job Descriptions


  • To perform order management and Service Provisioning (Effectively monitoring and managing of order provisioning).
  • Ensure SLA's or the service level agreements are maintained and achieved - Ensure that target dates (Customer Ready Date) for all access fibre cable schemes are met so that services can be provided expeditiously to customers.
  • To liaise with building management and manage contractors for the fiber installation.
  • Works with internal parties to resolve provisioning issues.
  • Keep customers informed of request status and progress.
  • Identify and escalate priority issues.
  • Assist Operations Engineers/Consultants in documentation of resolutions and creating statistical reports for management.
  • Service Provisioning (monitoring and graphing for co-location, leased lines, customer backup and other customer network services) and handling of exceptional cases.
  • Monitor and test fixes to ensure problems have been adequately resolved.
  • Contribute to team effort by performing other duties as assigned.


  • Recognized Diploma in Electrical/ Electronic/ Computer Engineering/ Information Systems.
  • Fresh Diploma Graduates are welcome to apply.
  • Have 1 year relevant working experience in a service delivery/call center environment is preferred.
  • Possess working knowledge of office applications software (E.g. Microsoft Excel / Outlook).
  • Clear and concise in communications, keen to learn and a strong team player.
  • A must to speak fluent Mandarin.
  • Able to handle difficult customers and to work under a stressful environment.
  • Flexible approach to working hours (Overtime to be activated based on operational requirements).
  • Strong analytical and problem solving skills.
  • Able to adapt in a changing and dynamic environment.
  • Organized, precise in time management.
  • Only Singaporeans/PRs need apply.

Job Benefits

Please email to or call 82332924 for more information.
EA personnel no.: R1326741

About This Company

HireRight's vision is about connecting people to their dream job. Our team of vibrant, energetic and solution driven consultants believed in service excellence and delighting our clients and candidates in a way that can only be driven by passion.

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