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[Expired] Customer Service Executive (Call Centre Exp Welcome) (Up to 2.8K + All) (MNC)

Achieve Career Consultant Pte Ltd
Posted On :31 Aug 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: 'N' / 'O' Levels
  • Field of Study: Not Applicable
  • Years of Experience: 2
  • Skills: Call Centre

Job Descriptions

  • Medical Services MNC
  • City Hall / 4 Days Rotating Shift (8am - 8pm / 8pm - 8am)
  • Salary up to $2800 per month + Shift Allowance


Our client, a global multinational corporation providing medical related services to international organisations.




  • Report to Operations Manager
  • To provide an empathetic and efficient delivery of assistance services to our members, end users and clients
  • Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
  • To be the first point of contact for members, end users, clients, service providers and colleagues
  • Ensure incoming calls are answered promptly, appropriately and courteously
  • Ensure inbound requests are handled in timely efficient manner
  • To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
  • Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
  • Escalate cases and requests as per company protocols
  • Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner
  • Organise the full range of medical and security services for clients, utilising the internal resources of the group and external correspondents where necessary
  • Positively promote the group to other organisations
  • Carry out any other reasonable duties as requested by the manager



  • Possess at least 2 years of call centre experience
  • Prior experience from healthcare / insurance industry is preferred
  • Enjoy helping people and solving problems
  • Customer service oriented, result driven & good team player
  • Excellent communications & interpersonal skills
  • Able to work on weekends / public holidays & work on rotating shift, including night shift
  • Open to Singaporean & Singapore PR only


You may submit your application by emailing a detailed copy of your updated resume in MS Word format with a photo attached to

We regret only short listed candidate will be notified. All applications will be treated with the strictest confidence.

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About This Company

Established in 1990, the Achieve Group is a multi award-winning organization and HR outsourcing partner-of-choice for local conglomerates and multinational corporations within the Asia Pacific region.  Specializing in Talent Acquisition comprising General Recruitment, Technology Recruitment and Executive Search Division, as well as HR Consulting.


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