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[Expired] Customer Service Executive (up to $2.2k/mth; Inbound Call Support)

i-vic International Pte Ltd
Posted On :4 Dec 2017

 

Job Summary

  • Salary:   1800 - 2200
  • Location: Singapore - East
  • Work Type: Permanent / Full Time
  • Min. Education Level: 'N' / 'O' Levels
  • Field of Study: Not Applicable
  • Years of Experience: 1
  • Skills: Customer service, Typing, Handling customer complaints

Job Descriptions

Customer Service Executive (up to S$ 2.2k/mth;Inbound Call Support)

Remuneration Package:

  • Salary: upto S$ 2,200.00 per month (depending on experience)

Responsibilities:

  • Answer incoming live chats and email case and to take prompt and immediate actions on various customer’s request
  • Manage and resolve customers’ complaints and feedback
  • Ensure Standard Operating Procedure (SOP) is properly carried out
  • Meet customer experience target set by management
  • Perform duties as and when assigned by the Team Leader
  • First contact resolution of all cases handled
  • Project a positive and helpful attitude to external and internal customers

Requirements:

  • Minimum “O" Level with at least 1 year related work experience
  • Good interpersonal and communication skills
  • Customer service orientated
  • Able to liaise with Mandarin speaking customers
  • Proficient in relevant computer and MS applications
  • Possess strong team dynamics and able to work in a multicultural environment and with people at all levels.
  • Can work with minimum supervision
  • Ability to type 40=60 wpm with 90% accuracy
  • Efficient time management and ability to be flexible and adaptable to change

Additional Information:

  • 5.5 working days (Mon-Fri: 9am to 6pm; Sat: 9am to 1pm); 44 hours per week
  • Contact Centre environment
  • Working Location at Tampines
  • Shuttle service provided on selected timing

ABLE TO START BY 15 DECEMBER 2017


Only shortlisted candidates will be contacted in due course


Job Benefits

Additional Information:

  • 5.5 working days (Mon-Fri: 9am to 6pm; Sat: 9am to 1pm); 44 hours per week
  • Contact Centre environment
  • Working Location at Tampines
  • Shuttle service provided on selected timing


About This Company

i-vic International was established on 18th April 2007. Currently, it is one of the largest outsource contact centre in Singapore. We managed millions of contacts on behalf of our clients. We currently provide employment to hundreds of multi-lingual contact centre agents. The company specialises in providing contact centre services for Multinational Corporations operating in Asia Pacific market. Our contact centre facility, located in Tampines 

Biz-Hub, provides huge seating capacity and is fully CTI (Computer Telephony Integration) enabled.

Due to expansion, we are seeking highly competent and motivated individuals with a strong drive to succeed to join our team as:

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