- Salary: Undisclosed
- Work Type: Permanent / Full Time, Contract
- Min. Education Level: Degree
- Field of Study: Business, Accountancy, Finance
- Skills: Analytical and Problem solving skills , Negotiation and Follow-up skills , Interpersonal and Decision making skills, Written and Verbal Communication skills
The incumbent will be part of the Global Collections Team in a Shared Service environment. This role involves regular communications and follow-ups with customers and all relevant parties.
The incumbent will handle mainly Japanese customers and work with them on collections schedule. He/She will liaise with relevant internal stakeholders such as Finance and Sales to investigate and resolve issues that may hinder timely and/or full payment from the customers. He/She will have to make judgement calls to come to an agreement with the customers or proceed with next course of action. He/She is also required to do reporting, reviews and presentations.
Spoken and written language expertise in Japanese (JLPT 1 or 2), Mandarin and English to handle Chinese counterparts and Japanese customers. An additional foreign language would be an advantage.
Bachelor Degree in Business, Accounting, Finance or related discipline. Those with no experience are welcome to apply.
Although this is NOT a Finance position, candidates will Finance background will have an added advantage.
Good interpersonal, negotiation and follow-up skills are essential.
Good written communication skills (including Japanese language) is required for emails follow ups and escalations.
Good analytical skills as one would need to do analysis, investigations and make judgement calls.
Ability to understand, work on and resolve issues by involving the correct parties, escalations or by decision making and judgment calls.
Someone who is patient, approachable, understanding, firm and a team player.
Someone who can work irregular hours at times to support the regions he/she is assigned to.
If you meet the above requirements, please send your CV, in MS Word format, to email@example.com (R1110897).
For faster processing, please indicate 'Customer Service (Japanese) - Yishun' in your email subject header.
We regret that only shortlisted candidates will be contacted.