Company Description:

The company has a long history in the automotive trade and a successful track record in developing franchises with a strong foundation in the mass market as well as the high end luxury segments.

 Customer Service Manager (European Automotive)

Job Description :

To manage a front reception office operation for a multi-franchise with responsibilities for managing Customers' Feedback Management system (for sales and after-sales operations)

Overseeing all front line staff with :

• A focus on strengthening resources and processes to improve customer satisfaction level on continuing basis (Customer Service Index /Customer Viewpoint) 

• Improving service turnover from implementation of Aftersales marketing & promotional activities e.g. Service packages, Accessories sales, car care/grooming, etc 

• Strengthening a positive customer image through continuous effort in :

1. Managing all customer feedback ensuring every case is resolved and closed

2. Attaining high degree of Service Follow-up Call

3. Managing Service Recovery / Breakdown assistance

4. Application of Warranty

5. Phone skills handling management  

• Manage shop capacity in close coordination with Workshop 

• Ensure the compliance of Internal Audit action plan by staff

 Requirements : 

• Diploma in Mechanical / Automotive and Management or Bachelor Degree in Business Administration / Marketing
• Excellent Customer Handling Skills
• Team player
• High degree of Interpersonal Skills
• At least 3 years in management level - Aftersales Service
• At least 5 years with Automotive Industries - Aftersales Service

 Customer Service Assistant (Automotive / Car)

Job Description : 

• Review invoice and check with customers on the mode of payment that he/she would prefer and
• obtain customer’s signature on invoice.
• Complete payment transaction according to agreed terms and conditions before releasing vehicle.
• Check and tally daily sales collection and submit daily report including outstanding cash payment.
• Provide assistance and support to Customer Service Advisor, Meeter and Greeter.
• Verify customer’s signature/identify on the gate pass before vehicle key is issued.
• Obtain customer’s signature on the job card for tow-in vehicle.
• Answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with
• appropriate greetings, salutation where appropriate, announcement of company name and
• personal name.
• Transfer the calls in a professional manner where the other party is being informed of the transfer
• and the extension that they are being transferred to.
• Record messages accurately from customers.

 Requirements : 

• Min. GCE "N"/"O" Levels
• Minimum 1-2 years experience
• PC Literate
• Basic computer skills (e.g. Microsoft Word & Microsoft Excel & Powerpoint).
• Present disposition and customer service oriented
• Able to withstand pressure

Customer Service Officer (Car Rental, Alexandra)

Job Responsibilities : 

• Handles all customer car rental enquiries and selling optional services
• Process customer car rentals and returns
• Arrange cars to be ready for customers
• Collect or deliver cars to customers’ offices or hotels
• Collate all transactions into daily business report

Requirements :

• GCE ‘O’/’N’ Level
• 1-2 years’ experience in customer service
• Good interpersonal and communication skills
• Possess Class 3 driving license
• Proficient in the use of personal computer software programs

Customer Service Officer (Car Rental, Airport)

Job Responsibilities : 

• Handles all customer car rental enquiries and selling optional services
• Process customer car rentals and returns
• Arrange cars to be ready for customers
• Collect or deliver cars to customers’ offices or hotels
• Collate all transactions into daily business report

Requirements :

• GCE ‘O’/’N’ Level with at least a C6 in GCE ‘N’ Level English
• 1-2 years’ experience in customer service
• Good interpersonal and communication skills
• Possess Class 3 driving license
• Proficient in the use of personal computer software programs
• Able to work at the Airport / Central locations
• Able to work on weekends/public holidays

Should you be interested, kindly forward a detailed copy of your resume in MSWord to apply@adroitcareer.com.sg or hr@adroitcareer.com.sg 

Please also feel free to visit our website http://www.adroitcareer.com.sg to view and receive updates on our latest positions. 
 
Please include the following details in your resume:
(1) Personal details such as full name as in NRIC, NRIC, nationality, contact address, numbers and email and date of birth(2) Reasons for leaving your current and previous employment(s)
(3) Current / last drawn and expected salaries
(4) Availability / Notice Period required
(5) At least 2 names and contact numbers of relevant reference persons relating to your previous employment/s.
 
We thank you in advance for your application and will get in touch with you as soon as possible should you be short-listed.