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[Expired] Customer Service Manager (Automotive/5 Day/Central/Attractive Benefits)

Bizhub Asia Pte Ltd
Posted On :17 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Diploma
  • Years of Experience: 5
  • Skills: class 3, automotive background

Job Descriptions



  • Manage a front reception office operation for a multi-franchise with responsibilities for managing Customers' Feedback Management system (for sales and after-sales operations)
  • Overseeing all front line staff with :focus on strengthening resources and processes to improve customer satisfaction level on continuing basis (Customer Service Index /Customer Viewpoint)
  • Improving service turnover from implementation of Aftersales marketing & promotional activities e.g. Service packages, Accessories sales, car care/grooming, etc
  • Strengthening a positive customer image through continuous effort in :
  • Managing all customer feedback ensuring every case is resolved and closed
  • Attaining high degree of Service Follow-up Call
  • Managing Service Recovery / Breakdown assistance
  • Application of Warranty
  • Phone skills handling management
  • Manage shop capacity in close coordination with Workshop
  • Ensure the compliance of Internal Audit action plan by staff is strictly adhered toses


  • Diploma in Mechanical / Automotive and Management or Bachelor Degree in Business Administration / Marketing
  • Possess excellent Customer Handling Skills
  • High degree of Interpersonal Skills
  • At least 3 years in management level - Aftersales Service
  • At least 5 years in Automotive Industries - Aftersales Service


Job Benefits

Qualified or interested candidates, please kindly click apply below and/or send in your resume in MS Word Format to mailto:
Please indicate in your CV:
  1. Reasons for leaving for each past and current employment
  2. Salary drawn for each past and current employment
  3. Expected salary
  4. Earliest availability date
  5. Personal Particulars
  6. Education
  7. Recent photograph
We are looking forward to have a further discussion with you. Please state down which position you are applying.  Rest assured that your interest will be treated in strict confidence.
We regret to inform that only short-listed candidates will be contacted.
EA License Number 08C2822

About This Company

Founded in 2008, Bizhub Asia is an establised brand within ASIA, specialised in junior and executive search. We are one of the asia’s leading staffing provider, for international clients in Singapore and across Asia.


We provide quality service and efficient response towards HR solutions, ensures our clients in finding the right talent to meet their human resource needs.


Today, Bizhub Asia is headquartered in Singapore with offices in Malaysia. It enables us to bring the best roles available  and the best candidates together in Asia. We are commited to drive our client’s success through the best suitable match.


Our intensive networks and comprehensive services affirm Bizhub Asia to deliver the best to our clients, and be one of the world’s biggest and most successful recruitment consultancies.


More information about Bizhub Asia, please email to


For resume deposit, please email to


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