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[Expired] Customer Service Manager (MNC/Logistics/Air & Sea Freight)

KSC Consultants Pte Ltd
Posted On :25 Oct 2012


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Diploma
  • Field of Study: Supply Chain Management, Logistics and Supply Chain Management
  • Years of Experience: 5
  • Skills: freight frowarding, Transportation logistics

Job Descriptions

Key Responsibilities

  • Lead the Customer service team for both Air & Sea freight
  • Liaise with customers on the standard operating procedures
  • To meet up with clients on project/special matters
  • Prepare customer key performance index reports
  • Promptly handle customer/team escalations
  • Attend to freight management and rates negotiation
  • Provide quotes/rates to COD customer or overseas offices
  • Resolve inter-business units disputes
  • Liaise with overseas agents on the various requirements and rates
  • To review the profit & loss of product desk
  • To analyze job file purchasing and raise concern to Pricing team.
  • To review & approve changes of work processes before escalation to Senior CS Manager.
  • To conduct recruitment exercise for officer/executive position when needed.
  • Joint sales visit to resolved operations issue when necessary


  • Diploma or higher with minimum 5 years' experience in freight forwarding with air/sea freight experiences
  • Previous customer service experience is an added advantage
  • Possess excellent communication and interpersonal skills
  • Pleasant personality and a good team player
  • Proficient in MS Office & ability to work independently
  • DGR trained will be an advantage
  • Conducting interviews and recruiting junior staff

Other information

  • AWS plus Performance Bonus plus Quarterly Bonus (3% to 6% of basic salary)
  • Company bus provided at designated MRT station
  • MNC environment

Interested applicants kindly email your resumes in MS Word format with your most recent photo to email:, stating the following details:

  • Availability & related work experiences
  • Current/last drawn salaries
  • Expected salary
  • Position applied for

We regret that only shortlisted candidates will be notified.

About This Company

Consist of a group of vastly experienced recruitment specialists whom has developed a fine-tuned and successful recruitment service provider for many industries.

In KSC, we offer a comprehensive approach to recruitment. Focussing on vacancies at all levels from technical, sales and managerial up to board level, our industry specific consultants utilise a combination of advertising, networking and search and selection techniques to identify and source suitable candidates on behalf of their clients.

Here at KSC, we pride ourselves on forging long-term, strong business relationships with our clients; therefore we take the time to understand your requirements, providing an effective and efficient service whilst managing the whole recruitment process from start to finish.

Mission Statement:Talent has no limits. We optimize human potential, increase happiness, and maximize the engagement of people by providing superior solutions for understanding, acquiring, developing and retaining talent.


Corporate Contact:
Tel: 6795 2688
Fax: 6795 2742 
License No. : 11C2878

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