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[Expired] Customer Service Officer (Contact Centre)

DTZ, A UGL company
Posted On :24 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Diploma
  • Field of Study: Not Applicable
  • Skills: Customer service skills, Handling customer complaints, Good interpersonal and communications skills

Job Descriptions


  • Respond promptly and professionally to customer inquiries and requests
  • Handle and resolve customer complaints satisfactorily
  • Obtain and evaluate all relevant information to handle service inquiries
  • Document the details of inquiries, comments and complaints and record actions taken & follow up¬†with¬†customers
  • Communicate and coordinate with peers on outstanding cases and necessary updates


To be successful in this fast paced environment, you will be required to:

  • Minimum Diploma with relevant experience or Degree in any field of studies
  • Be articulate with a strong command of spoken English and one other local language
  • Excellent telephone etiquette with passion in customer service
  • Be a team player with strong interpersonal & problem solving skills
  • Must be prepared to work on shifts and weekends
  • Shift allowances are provided
  • Preferably Singaporean/SPR to apply

Training will be provided. The right candidates can expect attractive salary, allowances and perks with a friendly conducive working environment.

About This Company

DTZ, a UGL company, is a global leader in property services. We provide occupiers and investors around the world with industry leading, end-to-end property solutions comprising leasing agency and brokerage, valuation, investment and asset management, property and facilities management, project and township management, building and real estate consulting, energy and sustainability services, space management and design, and market research and forecasting. In addition, our award winning research and consulting services provide our clients with global and local market knowledge, forecasting and trend analysis to make the best long-term decisions for their continuous success far into the future. DTZ in Singapore has 3,751 employees operating in Singapore. For further information, visit

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