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[Expired] Customer Service Officer

Antasis Pte Ltd
Posted On :7 Aug 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: 'N' / 'O' Levels
  • Field of Study: Not Applicable
  • Years of Experience: 1
  • Skills: Problem solving skills, Customer service, Multi-tasking, Computer skills

Job Descriptions

What we offer to our employee: 

  • Competitive salary
  • Advancement and Career Opportunities
  • Employee Rewards
  • Incentives

What you will be doing:

  • Handle emails and calls promptly and efficiently
  • Provide operations support duties such as call back to customers to ensure complete resolution
  • Provide service recovery via call back to customers who had a negative experience
  • Identify service lapse in the course of handling calls and cases for coaching purpose
  • Ensure performance measures are met at all times

What we're required:

  • GCE 'N' level and above
  • Preferably good Mandarin Speaking
  • Excellent customer service and problem solving skills.
  • Positive and able to drive team to achieve targets.
  • Ability to multi-task and Solid computer literacy
  • Exceptional customer service skills and Diplomacy
  • Experiences in call centre / customer service skill is advantage
  • Fluent in oral and written English and Mandarin

Interested Applicants, Please Forward your Resume to
Singaporeans, SPRs ONLY may apply

About This Company

We are one of Singapore's premier Contact Centre Solutions Providers specializing in Inbound & Outbound Customer Service, IT Outsourcing Services including IVR (Interactive Voice Response) Solutions.

We are looking for dynamic individuals with potential to join our growing team as Customer Service Officer.

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