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[Expired] Customer Service Officer

Posted On :24 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Diploma
  • Field of Study: Not Applicable
  • Years of Experience: 2
  • Skills: Telephone support, CRM (Customer relationship management), Handling customer complaints, Advanced computer skills, Communications skills

Job Descriptions

Job Description

As Customer Service Officer in SIA Customer Contact Centre you will be working in shifts and be part of the dynamic team that provides reservations support and member services to our premium customers over the phone. You will undergo a month of training in our reservations & customer relationship systems. This will allow you to deliver our service excellence commitment to our customers.

Required Skills

Applicants should have a Diploma in any discipline. He/She must be customer oriented, IT proficient and a team player. He/She must have keen ability to comprehend, capture as well as interpret basic customer information with ability to manage difficult customer situations, to respond promptly to the needs of the customer.

A sound knowledge of telephone etiquette, good written and verbal communication skills will be an advantage. He/She should also have the ability to work under pressure and be able to adapt quickly in response to changes in our fast moving environment.

Please complete a copy of our application form and submit it together with your online application via our recruitment system.

We thank all applicants for their interest and regret that only shortlisted candidates will be notified.

About This Company

Singapore Airlines is engaged in air transportation and related businesses. We operate worldwide as the flag carrier of the Republic of Singapore, aiming to provide services of the highest quality at reasonable prices for customers and a profit for the Company.

Today, Singapore Airlines operates a fleet of over 100 aircraft and employs a 13,000 strong work force. Our route network spans six continents, linking up more than 60 destinations in more than 30 countries. Within Asia, passengers can connect to over 30 cities served by SilkAir, our regional wing.

To maintain our position as a leading global corporation, Singapore Airlines is committed to recruiting and nurturing bright and dynamic individuals to meet our manpower needs. Throughout their careers, employees will be given opportunities for development and training to enhance their professional as well as personal competencies.

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