STJobs | At STJobs, Your Ideal Job Isn't Hard to Find.

[Expired] Customer Service Officer

JanDec HR Services Pte Ltd
Posted On :27 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Diploma
  • Field of Study: Not Applicable
  • Years of Experience: 2
  • Skills: Excellent communication skills, Ms Office

Job Descriptions

Reference no: WA130906CS

Working location: East (Circle Line)

5 days, Alt Saturday



Key Responsibilities:


• Call Centre ~ with morning shift hours


• Ensure all activities meet and integrate with quality assurance and a high standard of customer service.


• Be the primary contact for assisting company's members


• Ensure that Customers' complalints are solved promptly.


• Act as a mediator in handling complaint cases and ensure that justified compensation packages are accorded to complaint members, whilst ensuring customer retention.


• Monitor internal staff are giving Quality Service


• Any other duties as required and/or directed.



Key Requirements:


• Diploma and above


• At least 2 years experience as a customer service specialist in a similar position


• Demonstrate sales ability and professional/technical knowledge of hospitality, communications and English.


• Ability to identify and recognize customer needs and meet those needs. Exceeding customer satisfaction is expected in all member interactions.




 Please submit your CV to:

Job Benefits


Please submit your CV to:

About This Company

Jandec HR Services Pte Ltd
(Search / Recruitment Firm)

JanDec HR Services Pte Ltd is a dynamic and fast growing recruitment agency in Singapore. We take pride in providing personalised recruitment services to our candidates and clients.

Licence No: 95C3220

Read More