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[Expired] Customer Service Officer (Shift/ Central/ MNC)

Achieve Career Consultant Pte Ltd
Posted On :10 Sep 2013

 

Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: 'N' / 'O' Levels
  • Field of Study: Not Applicable
  • Years of Experience: 1
  • Skills: Customer service, CRM (Customer relationship management), Handling customer complaints, Calendar coordination

Job Descriptions

  •    Central
  •    Good working Environment
  •    MNC 
Our client, a well known and established conference communication company is inviting suitably qualified candidates to fill the above position as their Customer Service Officer.

 

Responsibilities

  • Customer services and enquires
  • Leading of event calls for company conferences.
  • Investigations & ownership of new booked calls
  • Troubleshooting technical issues
  • Scheduling of call assignment to individual
  • Scheduling of lunch break and shift duties
  • Handover to other call centers
  • Generating log reports for investigation
  • Monitoring calls data to ensure performance and call quality
  • Retrieve recorded calls of agents to monitor and coach
  • Discussion and analyzing data with management and QA team to suggest and implement ways to improve call quality and agent performance based on resources given.
  • Submit reports on cases based on agent call data
  • Follow up and tracking of new improvement plans
  • Collecting feedbacks from agents and management to provide better ways to improve call quality and performances.

Requirements

  • Must be able to communicate in fluent English
  • Candidates who can speak Cantonese and Mandarin is preferred but not compulsory
  • Must be able to commit to shift duties
  • Customer service oriented
  • Singaporean or PR only


HOW TO APPLY:

Please submit your resume in MS WORD Format to: zenith1@achievegroup.asia

FOR IMMEDIATE CONSIDERATION:
Please indicate the below information in your resume:
  •     Current & Expected salary
  •     Reason(s) for leaving
  •     Availability to commence work
  •     Recent photo
We regret only short listed candidate will be notified. All applications will be treated with the strictest confidence.


About This Company

Established in 1990, the Achieve Group is a multi award-winning organization and HR outsourcing partner-of-choice for local conglomerates and multinational corporations within the Asia Pacific region.  Specializing in Talent Acquisition comprising General Recruitment, Technology Recruitment and Executive Search Division, as well as HR Consulting.

 

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