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[Expired] Customer Service Officer (Swiss Insurance MNC/$2200 Basic + $400 TO $800 Incentive) - NG

BGC Search – Banking & Finance Services
Posted On :21 Sep 2013

 

Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: 'N' / 'O' Levels
  • Field of Study: Not Applicable
  • Years of Experience: 1
  • Skills: telemarketing, call centre

Job Descriptions

Swiss Insurance MNC looking for driven and motivated Customer Service Officer.

 

Responsibilities

Maintain knowledge of retention of products and services

Respond to incoming requests for cancellation of services and convince customers to stay

Proactive outbound calls to customers who are identified as at risk of cancellation

Identify opportunities to turn dissatisfied customers into happy customers

Document outcome to add knowledge of reasons why customers chose to cancel their policies

Handle complaints and queries effectively under pressure

Reporting regularly to Team Manager on all activities relating to the role

 

Requirements

Minimum GCE ‘O’ Level, 3 passes at least

Pleasant voice and cheerful disposition

Able to multi-task with different systems

Minimum 1 year experience in Telemarketing

Singaporean/Singapore PRs

 

Interested applicants please kindly submit resumes to Nathan using the “apply” button below, or forward CV to Nathan.goh@bgc-group.com

 

Do attach the following documents as well, in MS Word format

Photo Attached
Complete resume & detailed work experience

Reason for leaving
Last-drawn salary
Expected remuneration
Notice period, if any

                                  

BGC Group
16 Collyer Quay #27-01

Singapore 049318

EA: 12C5983

Telephone: 6602 9776
Fax: (65) 6671 4858
http://www.bgc-group.com



About This Company