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[Expired] Customer Service Officer X 2 (Shipping)

Posted On :27 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: 'N' / 'O' Levels
  • Field of Study: Supply Chain Management
  • Years of Experience: 1
  • Skills: Customer service, Communications skills

Job Descriptions


  • Answer all enquiries (i.e. vessel particular, collection of empty container, vessel schedule, accepting of dangerous cargoes, vessel omission)
  • Accepting of SOC and COC bookings.
  • Fax booking confirmation to shippers to ensure correct data accepted.
  • Stop bhumnet users from bookings thru the system due to vessel overbooked.
  • Monitoring of pending bookings due to vessel overbooked.
  • Liaise with partners for vessel space and forecast.
  • Do block bookings monthly for VIP shippers, slot owners, partners.
  • Check with slot partners for acceptance of dangerous, out of gauge, reefer of uncontainerised shipment. 


  • Min GCE O Level qualification, with at least 1 year of backend customer service experience.
  • Applicant with experience in handling phone calls (call centre environment) will have an added advantage
  • Good communication skill
  • Able to multi task and work in fast pace environment
  • Training will be provided
  • Location: Tanjong Pagar (Near MRT)
  • 5 days work week / Office hours
Interested candidates, kindly forwrad your CV in MS WORD format to

We regret to inform that only shortlisted candidates will be notified.

About This Company

Founded in 1979, RCL is a Thai based container shipping line which was public listed on the Thai Stock Exchange since 1988. Its core business is in the carriage of Shipper owned containers (or SOC) and its own Carrier owned containers (or COC) within a service network that is fully Asia centric. RCL currently owns and operates a fleet of more than 40 vessels with sizes ranging between 500 TEUs to 3000 TEUs, with a fleet of 80,000 TEUs to support its own COC carriage as well. It also operates a network of 54 offices made up of both owned and agency offices to support its service structure. RCL is today recognized as amongst the leading SOC and Intra Asia COC operators by both peers and customers alike.

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