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[Expired] Customer Service Officers (Circulation Call Centre)

SINGAPORE PRESS HOLDINGS LTD
Posted On :3 Sep 2013

 

Job Summary

  • Salary:   Undisclosed
  • Location: Singapore - East
  • Work Type: Permanent / Full Time
  • Min. Education Level: 'A' Levels/IB
  • Field of Study: Not Applicable
  • Years of Experience: 1
  • Skills: Customer Service skills, Service-oriented

Job Descriptions

  • Attend to phone-in enquiries and feedback on newspaper and magazine circulation-related matters such as subscriptions, promotions and delivery issues
  • Handle email correspondences
  • Manage customer relationship through effective follow-up and appropriate resolutions
  • Assist in administrative duties and ad-hoc projects

 Requirements

  • Diploma or GCE ‘A’ level
  • At least 1 year of customer service experience in a call centre environment
  • Effectively bilingual in English and Chinese in order to handle the Chinese newspaper promotions
  • Proficient in Microsoft Word and Excel
  • Good interpersonal and communication skills with a service-oriented attitude
  • Able to work under pressure and in a fast-paced environment
  • Must be internet savvy

Place of work : SPH Media Centre, 82 Genting Lane
Company transport will be provided  from  Toa Payoh and Aljunied MRT stations



(Only shortlisted candidates will be notified).



About This Company

Singapore Press Holdings Ltd (SPH) is Southeast Asia’s leading media organisation, engaging minds and enriching lives across multiple languages and platforms. It publishes 17 newspaper titles in four languages and close to 100 magazine titles in Singapore and the region. Every day, 3 million individuals or 77 per cent of people above 15 years old, read one of SPH’s news publications. SPH’s Internet editions of its major newspapers enjoy over 225 million page views with 14 million unique visitors each month. Other new media initiatives include AsiaOne, omy.sg, ST701, STOMP and The Straits Times RazorTV. SPH has also ventured into broadcasting, outdoor advertising and properties. It has been voted one of Singapore’s top 5 most-admired companies by the Wall Street Journal Asia 200 Survey in 2010.

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