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Customer Service Officers/E-Ambassadors (6-month contract)

LAND TRANSPORT AUTHORITY
Posted On :20 Feb 2018

 

Job Summary

  • Salary:   Undisclosed
  • Location: Singapore - Central
  • Work Type: Permanent / Full Time, Contract
  • Min. Education Level: Diploma
  • Field of Study: Not Applicable
  • Years of Experience: 1
  • Skills: Customer service, Communication skills, Interpersonal skills, It skills , MS Office applications

Job Descriptions

Job no: 494382

Responsibilities:

  • As an e-Ambassador under Vehicle Services Group, you will receive and guide customers at LTA Customer Service Centre e-Lobby.
  • You will assist to handle public queries on e-services and effectively guide customers to navigate the relevant E-services.
  • You will also have to manage customer feedback/complaints and to direct/escalate cases to relevant Subject-Matter-Expert (SME) divisions wheneverproblemarises (e.g. specific error messages).

Requirements:

  • Diploma in any disciplines.
  • At least 1 year of working experience, preferably in customer service.
  • Good communication skills.
  • Good interpersonal skills and possess a positive, can-do attitude.
  • Able to handle difficult walk-in customers and provide value-added services to needy and elderly.
  • IT Savvy and proficient in MS Office applications.
  • Physically fit and mobile asjobrequires long hours standing duties.

Please note that your application will be directly submitted to the Land Transport Authority (LTA) portal hosted by a third party.

If you are applying via Careers@Gov (PSD), please go to our LTA career site (http://careers.lta.gov.sg) if you wish to check on your application status.

Applications close:18 Feb 2018 Singapore Standard Time



About This Company

WHAT IF YOUR WORK COULD TRANSFORM THE WAY WE TRAVEL?

At LTA, we strive to improve the experience of everyday travel in Singapore while keeping a dynamic city on the move. We are paving the way for innovative forms of transport such as autonomous vehicles, and aspire to make walking, cycling and riding public transport a way of life.

If you’re looking for a career that offers you a chance to make a mark on Singapore’s rapidly changing land transport landscape, welcome aboard. To find out more about careers at LTA, visit www.lta.gov.sg/careers or www.careers.gov.sg.

 

 

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