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[Expired] Customer Service (Services Order Desk) - Consumer

HireRight
Posted On :7 Sep 2013

 

Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time, Temporary / Part Time, Contract
  • Min. Education Level: Diploma
  • Field of Study: Electrical & Electronic Engineering, Computer Engineering
  • Years of Experience: 1
  • Skills: Customer service

Job Descriptions

Responsibilities:

  • Monitor and track Consumer Service Provisioning to ensure there is update on all the milestones so that services can be provided expeditiously to customers.
  • Liaise with customers, 3rd party vendors, IT support to resolve technical problems encountered by customer’s fibre network links.
  • Handle escalations reported by customers and internal stakeholders.
  • Provide timely and quality updates to customers and document the resolutions in a systematic manner.
  • Compile statistical reports on Service Provisioning performance.
  • Contribute to team effort by performing other duties as assigned by supervisors.

Requirements:

  • Diploma with relevant work experience.
  • Fresh Graduates are welcomed to apply as on-the-job training will be provided.
  • Possess good working knowledge of office applications software (e.g. Microsoft Word, Excel, PowerPoint.
  • Clear and concise in communications, keen to learn and is a good team player.
  • A must to speak fluent Mandarin.
  • Able to handle difficult customers and to work in a stressful environment.
  • Required to work OT with OT pay on Sat.
  • Sat shifts are rotated between teammates.
  • Only Singaporeans/PRs need apply.

Job Benefits

Please email to phoebechia@hireright.com.sg or call 82332924 for more information.
EA personnel no.: R1326741



About This Company

HireRight's vision is about connecting people to their dream job. Our team of vibrant, energetic and solution driven consultants believed in service excellence and delighting our clients and candidates in a way that can only be driven by passion.

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