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[Expired] Customer Service Specialist (Telecomm / Hospitality / Healthcare Exp Welcome) (Up to 4K)

Achieve Career Consultant Pte Ltd
Posted On :31 Aug 2013

 

Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Degree
  • Field of Study: Not Applicable
  • Years of Experience: 2
  • Skills: Face to Face Customer Service Experience

Job Descriptions

  • Renowned Hospital
  • West
  • Salary up to $4000 per month

 

Our client, an established healthcare group, providing excellent clinical care, research and education. One of the leading players in the healthcare industry.

 

 

Responsibilities:

  • Manage customer feedback and all related matters including investigations, service recovery with the feedback providers, follow-up with staff to address the issues raised, crafting of replies and related data entry for reporting
  • Collect and triage feedback forms for attention and distribution, and follow up with feedback providers and staff as needed
  • Conduct patient visitations to proactively seek feedback for service improvement and service recovery, and to work closely with staff to follow up and address the feedback issues
  • Preparation of monthly and quarterly reports and analysis, and present to senior management and other departments
  • Contribute articles to staff newsletter and participate in special case study presentations as part of Patient Relation Department’s role to educate, share and learn with all staff to promote a culture of continuous learning

 

Requirements:

  • Possess a Degree with at least 2 years of face to face Customer Service experience from healthcare, hospitality or telecomm industry
  • Fluent in spoken and written English
  • Able to work well under stress
  • Pleasant, confident, service oriented and demonstrated ability to relate to customers of all levels
  • Computer literacy is expected and some exposure to statistics would be helpful
  • Conversant in local dialects or other major foreign languages is preferred
  • Open to Singaporean & Singapore PR only

 

 


Job Benefits

HOW TO APPLY: You may submit your application by emailing a detailed copy of your updated resume in MS Word format with a photo attached to blessing10@achievegroup.asia.

We regret only short listed candidate will be notified. All applications will be treated with the strictest confidence.

For more job listings, please visit http://achievegroup.asia/sg/jobseekers.



About This Company

Established in 1990, the Achieve Group is a multi award-winning organization and HR outsourcing partner-of-choice for local conglomerates and multinational corporations within the Asia Pacific region.  Specializing in Talent Acquisition comprising General Recruitment, Technology Recruitment and Executive Search Division, as well as HR Consulting.

 

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