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[Expired] Customer Services Officer (1-Year Temp)

HEALTH SCIENCES AUTHORITY
Posted On :8 Sep 2013

 

Job Summary

  • Salary:   Undisclosed
  • Work Type: Temporary / Part Time
  • Min. Education Level: 'A' Levels/IB
  • Field of Study: Not Applicable
  • Years of Experience: 2
  • Skills: Microsoft Office, Customer service, Communications skills

Job Descriptions

Responsibilities

  • To provide customer service & training support at the HSA Connects Centre at Biopolis
  • To handle public calls in accordance with HSA’s telephone service standards and assess the information needs of the enquirers. 
  • To provide first level information to customers and route the enquiries to relevant departments if more in-depth response is needed.
  • To handle front-desk duties which include receiving of documents and parcels
  • To screen and forward “Product Classification Enquiries” received through the Customer Relationship Management System (CRMS) to relevant departments for follow-up.
  • To receive walk-in customers which include traders and couriers who deliver documents and samples to HPRG 
  • To capture telephone enquiries received in the form of FAQ database
  • To capture feedback & enquiries which are not captured in CRMS eg. hardcopy survey forms, verbatim comments in an in-house database.
  • To conduct basic training on handling telephone enquiries for HPRG administrative staff
  • To perform other customer service duties or administrative functions as assigned 

Requirements

  • At least "A" level or "O" level holder 
  • Some working experience in front line positions serving customers would be an advantage
  • Possess pleasant personality and very good communication skills
  • Able to handle the challenges of meeting customer expectations
  • Competent in the use of Microsoft Office Programs 

We regret that only shortlisted applicants will be notified. 



About This Company

  • HEALTH SCIENCES AUTHORITY
    Government/ Civil Service/ Statutory Boards