STJobs | At STJobs, Your Ideal Job Isn't Hard to Find.

[Expired] Customer Services Officer (1-Year Temp)

Posted On :8 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Temporary / Part Time
  • Min. Education Level: 'A' Levels/IB
  • Field of Study: Not Applicable
  • Years of Experience: 2
  • Skills: Microsoft Office, Customer service, Communications skills

Job Descriptions


  • To provide customer service & training support at the HSA Connects Centre at Biopolis
  • To handle public calls in accordance with HSA’s telephone service standards and assess the information needs of the enquirers.
  • To provide first level information to customers and route the enquiries to relevant departments if more in-depth response is needed.
  • To handle front-desk duties which include receiving of documents and parcels
  • To screen and forward “Product Classification Enquiries” received through the Customer Relationship Management System (CRMS) to relevant departments for follow-up.
  • To receive walk-in customers which include traders and couriers who deliver documents and samples to HPRG
  • To capture telephone enquiries received in the form of FAQ database
  • To capture feedback & enquiries which are not captured in CRMS eg. hardcopy survey forms, verbatim comments in an in-house database.
  • To conduct basic training on handling telephone enquiries for HPRG administrative staff
  • To perform other customer service duties or administrative functions as assigned


  • At least "A" level or "O" level holder
  • Some working experience in front line positions serving customers would be an advantage
  • Possess pleasant personality and very good communication skills
  • Able to handle the challenges of meeting customer expectations
  • Competent in the use of Microsoft Office Programs

We regret that only shortlisted applicants will be notified.

About This Company

    Government/ Civil Service/ Statutory Boards