Responsibilities

• To provide customer service & training support at the HSA Connects Centre at Biopolis
• To handle public calls in accordance with HSA’s telephone service standards and assess the information needs of the enquirers.
• To provide first level information to customers and route the enquiries to relevant departments if more in-depth response is needed.
• To handle front-desk duties which include receiving of documents and parcels
• To screen and forward “Product Classification Enquiries” received through the Customer Relationship Management System (CRMS) to relevant departments for follow-up.
• To receive walk-in customers which include traders and couriers who deliver documents and samples to HPRG
• To capture telephone enquiries received in the form of FAQ database
• To capture feedback & enquiries which are not captured in CRMS eg. hardcopy survey forms, verbatim comments in an in-house database.
• To conduct basic training on handling telephone enquiries for HPRG administrative staff
• To perform other customer service duties or administrative functions as assigned

Requirements

• At least "A" level or "O" level holder
• Some working experience in front line positions serving customers would be an advantage
• Possess pleasant personality and very good communication skills
• Able to handle the challenges of meeting customer expectations
• Competent in the use of Microsoft Office Programs

We regret that only shortlisted applicants will be notified.