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[Expired] Customer Support, E-commerce

RGF HR Agent Singapore Pte Ltd
Posted On :27 Sep 2013

 

Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Diploma
  • Field of Study: Not Applicable
  • Years of Experience: 3
  • Skills: Customer Service

Job Descriptions

Job Title:Customer Support
Job Number:JO-1309-84746
Industry:Technology/Online/E-commerce
Job Category/Function:Business Operations/Customer Service/Customer Support/Call Center
Salary:SGD 3000.00 - 5000.00

Responsibilities


- Manage an agent and streamline daily routine works
- Do response for  deciding the regulation of the service policy and shipping operations
- Lead an improvement of customer satisfaction
- To response customer inquiries through communication tools (email, phone, chat, etc)
- Bring an instruction on web site to the customer
- Take in charge of improving the order management procedures (from receiving orders to shipping)


Requirements


- At least 2-5 years’ experience in CS section of e-commerce or relative company
- Highly e-mail writing skill (Adequate use of words)
- Strong improvement mind
- Highly literacy of e-commerce operation (order management, shipment)
- Must be highly collaborative




EA License No.:10C2978


About This Company

RGF HR Agent Singapore Pte Ltd (http://www.rgf-hr.com.sg/) RGF HR Agent is founded by Recruit Inc. – leading recruitment company in Japan and the 4th largest recruiting and information services business with annual revenues of approximately USD 10 billion. We have multinational recruitment consultants operating in 19 offices in Japan, China, Hong Kong and Singapore, enabling us to provide Asia wide recruitment needs for clients.

EA License: 10C2978

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