STJobs | At STJobs, Your Ideal Job Isn't Hard to Find.

[Expired] Customer Support Engineer

Creatz3D Pte Ltd
Posted On :13 Sep 2013

 

Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Diploma
  • Field of Study: Engineering (General) , Manufacturing
  • Years of Experience: 1
  • Skills: Technical support, Customer service, Systems engineering, Materials Engineering

Job Descriptions

Job Scope:

As a member of customer support team, the Customer Support Engineer (CSE) will be responsible for technical support activities to customers and partners including on-site support and second line support as needed.  He/she will act as the liaison between the field and customer support regional office in Hong Kong and being the technical representative to resolve customers and partners’ issues and escalations.

 

Responsibilities

 

  • Provide remote support to customers to resolve technical problem
  • On-site support to customers until problem solved
  • Perform on-site installation and training to customers
  • Handle and follow up escalated issues from customers until solution is provided. Communicate promptly escalations to the Regional Technical Specialist team in Hong Kong
  • Provide application support to clients’ engineer or internal staffs
  • Prepare timely report to customer support management
  • Participate on special projects and company initiatives as needed.

Job Benefits

Requirements:

 

  • Diploma and above in Technical or engineering degree.
  • 1-2 years field service experience within technical capacity
  • Good technical understanding and experience of multidisciplinary equipment - mechanics, electronics and fluid systems combined with software, networking and computer hardware
  • Ability to adapt to a fast changing environment and multitask
  • Good reporting and trouble-shooting skills
  • Superior interdisciplinary communication and listening skills to interface with internal and external customers
  • Ability to effectively convey knowledge to others
  •  Able to use hand tools while in either a standing, a kneeling, or a sitting position
  • Team player, but self-motivated and able to work independently
  • Able to deliver in stressful situations
  • Able to communicate in English
  • Occasional travelling is required

 

Kindly include the following in your resume

  1. Recent Photo
  2. Reasons for leaving past & present employment
  3. Last drawn salary
  4. Expected salary
  5. Date of availability

*Salary will commensurate with experience and qualification

Interested applicants kindly email your resumes to: desmond@creatz3d.com



About This Company

Creatz3D Pte Ltd is a B2B company that distributes Stratasys’s 3D printing systems and materials, Arcam™ additive-manufacturing solution for production of metal components as well as Materialise™ Rapid Prototyping Software in Singapore, Indonesia and Vietnam. 

Read More