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[Expired] Customer Support Engineer

Creatz3D Pte Ltd
Posted On :13 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Diploma
  • Field of Study: Engineering (General) , Manufacturing
  • Years of Experience: 1
  • Skills: Technical support, Customer service, Systems engineering, Materials Engineering

Job Descriptions

Job Scope:

As a member of customer support team, the Customer Support Engineer (CSE) will be responsible for technical support activities to customers and partners including on-site support and second line support as needed.  He/she will act as the liaison between the field and customer support regional office in Hong Kong and being the technical representative to resolve customers and partners’ issues and escalations.




  • Provide remote support to customers to resolve technical problem
  • On-site support to customers until problem solved
  • Perform on-site installation and training to customers
  • Handle and follow up escalated issues from customers until solution is provided. Communicate promptly escalations to the Regional Technical Specialist team in Hong Kong
  • Provide application support to clients’ engineer or internal staffs
  • Prepare timely report to customer support management
  • Participate on special projects and company initiatives as needed.

Job Benefits



  • Diploma and above in Technical or engineering degree.
  • 1-2 years field service experience within technical capacity
  • Good technical understanding and experience of multidisciplinary equipment - mechanics, electronics and fluid systems combined with software, networking and computer hardware
  • Ability to adapt to a fast changing environment and multitask
  • Good reporting and trouble-shooting skills
  • Superior interdisciplinary communication and listening skills to interface with internal and external customers
  • Ability to effectively convey knowledge to others
  •  Able to use hand tools while in either a standing, a kneeling, or a sitting position
  • Team player, but self-motivated and able to work independently
  • Able to deliver in stressful situations
  • Able to communicate in English
  • Occasional travelling is required


Kindly include the following in your resume

  1. Recent Photo
  2. Reasons for leaving past & present employment
  3. Last drawn salary
  4. Expected salary
  5. Date of availability

*Salary will commensurate with experience and qualification

Interested applicants kindly email your resumes to:

About This Company

Creatz3D Pte Ltd is a B2B company that distributes Stratasys’s 3D printing systems and materials, Arcam™ additive-manufacturing solution for production of metal components as well as Materialise™ Rapid Prototyping Software in Singapore, Indonesia and Vietnam. 

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