- Salary: Undisclosed
- Work Type: Permanent / Full Time
- Min. Education Level: Diploma
- Years of Experience: 3
- Skills: CRM (Customer relationship management), Customer service, Business development, SAP
A global leading semiconductor equipment company with expansion for our operation in Singapore is seeking for dynamic and self-motivated individuals to be part of our service team:-
This role is responsible for develop and implement business plans to achieve profitability and growth for the service department. He/she also needs to develop and improve the service qualities and technical competencies of the service personnel
Job Responsibilities: -
- Manage and work plan for support team in S.E.A.
- Create strategies and plans for generating service revenue
- Plan training programme for staff to improve their skills and knowledge
- Report monthly revenue performance for the service department
- Manage service administrative such as installation report, SAP report, inventory report, Install-base report
- Manage and control the stock level to support the spares and service business including customer quotation & delivery
- Establish annual service revenue for the department
- Ensure good response, follow-up and support to customers
- Build and maintain good customer relationship
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, in Engineering.
- At least 3 to 5 years working experience as customer support manager and generating of service revenue.
- Good customer relationship, good experience of generating service revenue, good customer handling skills and good managing skill of customer support team.
- Required skill(s): mechanical, electrical and industrial services, service manager, strategies and plans for new business development, training program development, budgeting.
- Willing to travel within S.E.A.
Interested applicants are advised to write in with Detail Resume (in Word Document), reasons for leaving, current and expected salary and resignation notice period with a recent picture attached
We thank you for your interest but regret to inform that only shortlisted candidates will be notified.