STJobs | At STJobs, Your Ideal Job Isn't Hard to Find.

[Expired] Guest Experience Consultant

Marina Bay Sands Pte Ltd
Posted On :4 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Technical Certification
  • Skills: Proficient using Microsoft Office applications, quickly and accurately type and input required information, Possess excellent verbal and written communication skills

Job Descriptions

  • To use selling techniques, relationship building, knowledge of the resort and technical skills provided to optimize the guest experiences.
  • Well-equipped with the knowledge to cross- sell and up-sell all Resort products, services and attractions when handling a reservation and inquiry.
  • To accurately capture, input and verify all relevant information including all additional products, features and services when making a guest booking to provide guests a seamless experience upon their arrival and during their stay.
  • Responsible for individual performance and incorporating all corrective action plans including required training identified by your manager.
  • To convey a genuine, welcoming and professional level of communication and service at all times while on the telephone and in any form of written communication.
  • Strictly adhere to all service delivery, selling and technical execution standards in place during the booking process.
  • Strictly adhere to the standards for protocol and decorum in the call center and at all times.
  • Responsible for providing timely and accurate information to all internal and external parties involved in building and selling the guest experience.
  • Provide on-time and accurate information to all 3rd party providers involved in creating a guest reservation and subsequent experience options.
  • Communicate in a professional, timely, efficient and effective manner with all departments involved in fulfilling guest experience based on the booking requirements.
  • Manage and confirm all modifications, changes or updates to existing bookings timely and accurately.
  • Ensure accuracy of all payment arrangements associated with a guest booking.
  • Assume responsibility for managing all guest concerns and know when they need to be escalated to a manager.
  • Must be able to work independently in a call center environment, maintaining a high level of productivity, organization and service levels for every guest inquiry handled.
  • Awareness of the availability of products, services, offerings, attractions and amenities for sale and accountable for providing the most accurate and up to date Resort information.

Job Requirement:

  • Possess Diploma / NITEC qualifications with major in hospitality / business management preferred.
  • Any Travel Agent / Travel planning certification is an advantage.
  • Possess relevant experience in a sales, call center, travel industry or hospitality operations experience is beneficial.
  • Possess excellent verbal and written communication skills; fluent in English; proficiency in other languages such as simple.
  • Mandarin and Japanese are extremely beneficial. Must be able and willing to work on rotating shifts, weekends and public holidays.
  • Work is carried out predominantly in the Call Center at the Resort but is subject to change to meet business/operational needs.
  • Proficientusing Microsoft Office applications to include but not limited to Microsoft Outlook, Word and Excel.
  • An ability to quickly and accurately type and input required information using a computer keyboard preferred.

Interested applicants, please apply to:

Search via Department: Call Center / Job Title: Guest Experience Consultant

About This Company


Join Marina Bay Sands® and you too will discover why it's a magnificent opportunity not to be missed. With world-class training programs, exciting long-term career prospects and rewarding remuneration packages you'll be able to reach your full potential with the world's leading integrated resort developer.

Who we are
Marina Bay Sands is destined to become the world's most desirable entertainment destination. Designed by world-renowned architect Moshe Safdie, Marina Bay Sands features Singapore's largest hotel crowned by the awe-inspiring Sands SkyPark®, a state-of-the-art expo and convention center, the region's first Las Vegas-style casino, a grand event plaza, two spectacular theaters, a cutting-edge museum along with signature shopping and dining. All located in one landmark development and in the heart of Singapore's city center.

Who we're looking for
We are currently looking for magnificent talent to work in this stunning landmark development. If you share our excitement and vision to create the world's most desirable entertainment destination, then we want to hear from you. Working with Las Vegas Sands Corp. - the world's leading developer of premium integrated resorts - you can look forward to a most exciting and rewarding career.

Read More