- Salary: Undisclosed
- Work Type: Permanent / Full Time
- Min. Education Level: Degree
- Field of Study: Information Technology and Business (ERP)
- Years of Experience: 3
IT SUPPORT SPECIALIST
(We are an US based Electronic Manufacturing Company with a cohesive and inclusive environment
located at Ubi Road 1. Near to Macpherson MRT station)
The Information Technology Support Specialist will be responsible for responding to user troubles
submitted via the ticketing system, phone calls, or emails by users on a daily basis. Information
Technology Support Specialist will assist IT Manager, Systems Administrators, and Business Analysts
with help desk duties, system administration, and Epicor ERP tasks.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
. Respond to user troubles submitted via the ticketing system, phone calls, or emails by users on a daily basis.
.Monitors incoming support tickets and insures that they get assigned to the proper IT personnel.
. Respond to user inquiries of request of assistance concerning Epicor including diagnosis of possible problems.
.Installation, configuration and troubleshooting of Epicor ERP clients and associated software packages.
. Create reports, dashboards, BPMs and BAMs to support needs of the organization using ERP software.
. Create, delete, and manage user accounts.
. Installation, configuration and troubleshooting of thin clients, zero clients, laptops desktop computers running
Windows Desktop operating systems, and mobile devices (iOS, Android,Microsoft).
. Assists in maintaining network and system security.
. Installation, configuration and troubleshooting of networking and wireless hardware.
.Installation, configuration, and troubleshooting of network based printers.
. Installation, configuration, and troubleshooting of servers running Microsoft Windows Server and operations
. Assists in the configuration and troubleshooting of VMware vSphere, VMware Horizon View (VDI), and
Microsoft Hyper-V environments.
. Installation, configuration and troubleshooting of Microsoft Office 365 suite.
. Assist in monitoring server and network health using various tools (PRTG, Splunk, etc.)
. Assist in monitoring backups & system logs.
. Assist in restoring files from backups.
. Maintain proper records of hardware, software and network.
.Instruct computer users in the proper use of equipment, software and manuals.
. Provide regular reporting of work performed, status of work or projects in progress and communicate specific
issues or required action items to the Senior Systems Administrator and or Business Systems Analyst in the
format(s) adopted by the department.
. Communicate with company employees on their varying technical or nontechnical level of understanding of
computer equipment in the pursuit of solving problems or rendering assistance.
. Must maintain cooperative working relationships with all employees in performance of duties.
. Works with a sense of urgency and produces work of high quality.
. Stays current with technological developments in systems administration technology and recommends ways for
the Company to take advantage of new technology.
. Travel to company locations within the division's geographic area in the execution of essential
. Supports the needs of a 24 hours work environment. Utilize a flexible schedule which could include evening and
weekend hours as necessary to meet department and corporate goals and objectives.
. Maintains confidentiality with sensitive customer and internal information.
. Will comply with all Safety policies and procedures at all times while on company property and conducting
Roles and responsibilities are not limited to the above list.
Supervisory Responsibilities: None
Education: Associates degree in computer related field such as Information Technology or related area
Experience: 3 years of experience in related field
Other: CompTIA A+ certification
Interested Singaporeans, please email to email@example.com with your recent resume with photo
(updated contact mobile no). We regret that only shortlisted candidates will be notified.