Level 3 Network Engineer (Security+IP Network) (Job Ref no. 2537)EXPIRED!

TECHNICAL RESPONSIBILITIES

The primary responsibility is to handle, track, and manage major changes and escalated critical/major problem incidents until closure.  The key functions are outlined below:

• Critical and Major Incident Management collaboration activities on a 24/7 basis.  This will be across multiple technology domains i.e. security, network, wireless etc
• To take ownership of Critical and Major Incidents to conclusion
• End to end Incident and Change Management
• Direct coordination 3rd parties e.g. other MSPs, to provide Incident and Change Management
• Change Management communications, approvals and escalations
• Direct escalations to partners for HW/SW maintenance requests
• Stakeholder management with telco carrier partners for incidents/changes
• Participate with operational support team/s in project/upgrade meetings as necessary from an operational perspective
• Responsibility for reviewing all related changes and inputting into change-tracking system
• Provide technical guidance to operational support teams as required
• Ensure all changes and  problem incidents are processed within SLA
• Provide standby support on weekends and after office hours for critical changes
• Perform skills transfer
• Attend to escalated support calls from operations support and cross functional teams
• Ensure Incidents and changes are processed as per the operational guidelines and processes

JOB REQUIREMENTS

1. At least 6 years of experience in providing level 3 Security and IP Network engineering services.  Experience providing these services in a global enterprise is highly preferred.
2. Certifications

• CCIE Security Expert certification, preferably with dual track in Routing and Switching or Wireless
• Possess vendor agnostic CISSP security certifications
• Possess vendor certifications including, Bluecoat Certified Professional, RSA SecurID System Engineer
• Preferably with TOGAF or ITILv3 certification

      3.    Technical domain knowledge and experience required in the following areas:

• Strong understanding of security in the 7 layers of OSI
• Experience in architecture design and administering LAN, WAN and WLAN security including authentication services such as Radius, TACACS+, CA, and security policies.
• Experience in deploying RSA 2-Factoring Authentication solution in production datacenter environment
• Experience in architecture design, administering and troubleshooting of Firewall, VPN, IPS/IDS and proxy devices in production datacenter environments supporting web hosting components and infrastructure, including web servers, application servers, load balancers, mail and DNS servers
• Experience deploying and managing SNMP-based network monitoring tools
• Expert knowledge of Cisco networking equipment and software with experience in administering enterprise IP networks in mission-critical, 7x24 production environments
• Experience deploying and managing MPLS-based networks
• Solid understanding of TCP/IP network protocols, including common application protocols
• Solid understanding of routing protocols, including EIGRP, OSPF, and BGP
• Must be proficient in scripting languages such as Visual Basic, Javascript, Perl etc…
• Strong understanding in problem and change management process