STJobs | At STJobs, Your Ideal Job Isn't Hard to Find.

Management Trainee

Mind Stretcher Education Group
Posted On :7 Dec 2017

 

Job Summary

  • Salary:   Undisclosed
  • Location: Singapore - North
  • Work Type: Permanent / Full Time
  • Min. Education Level: Diploma
  • Field of Study: Not Applicable
  • Years of Experience: 3
  • Skills: Microsoft Office

Job Descriptions

Mind Stretcher, Singapore’s Premier Chain of Enrichment Centres, is expanding and looking for suitable candidates to join us.

You will be trained in the full suite of centre operations, which include coordinating marketing campaigns, budget planning, people management, quality assurance and outstanding customer service delivery.

Develop your potential with us as you gain exposure in the following areas:

  1. Product Sales & Promotions
  2. Customer Relations
  3. Budgeting and Cost Control
  4. Resource Planning

Overall Job Objective
Forge excellent relationships with customers, render exceptional customer service experiences, and provide administrative support to students, parents and teachers at the learning centres.

Key Responsibilities:

  • Attend to walk-in customers and incoming phone enquiries
  • Provide professional customer service and information to customers
  • Provide prompt assistance to all enquiries and ensure proper follow-up and closure
  • Processing student registrations and payment
  • Coordinating and collating of financial-related reports
  • Effective resource planning for centre operations
  • Drive sales and KPIs
  • Expand and develop customer base

Ad-hoc Responsibilities:

  • Provide administrative support to teachers when required
  • Coordination and timely arrangement with relief teachers
  • Assist in marketing-related events

Requirements:

  1. Possess at least a Diploma or equivalent qualifications;
  2. Able to work on rotating morning and afternoon shifts (e.g.: 9am to 6pm and 1pm to 10pm);
  3. 5-day work week including one of the weekends;
  4. Bilingual in English and Mandarin to handle English / Chinese-speaking customers;
  5. Service-driven and goal-oriented;
  6. Engaging personality & excellent communication skills;
  7. Confident and tactful in handling customer’s needs;
  8. Excellent team player and people-oriented personality;
  9. Possesses the drive to challenge oneself and exceed expectations;
  10. Adapts to challenges calmly in a constantly changing environment;
  11. Meticulous and systematic with administrative procedures;
  12. Familiar with MS Word and Excel

Job Benefits:

  • Sales Commission
  • Shift Incentives
  • Medical and Dental Benefits
  • Hospitalisation and Surgery Insurance
  • 13th month AWS, subject to company’s overall performance
  • Attractive remuneration package above market norms
  • Professional development for career advancement
  • Progressive career pathway for personal growth and development

Applicants who are interested in this role are invited to apply with their comprehensive resume with full details and recent photograph via the "Apply Now" option.

We regret that only shortlisted applicants will be notified.



About This Company

 

The Mind Stretcher Education Group is an award-winning and the leading enrichment chain in Singapore.   With 22,000 enrolments in 22 centres throughout Singapore, we are the market leaders and the premier institution in providing high-quality enrichment programmes to students. Having started our internationalisation efforts in China, we are also in the process of establishing our regional footprint in two other countries.

Read More