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[Expired] Manager, Service Culture Unit

MTC Recruitment Pte Ltd
Posted On :16 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Degree
  • Field of Study: Not Applicable
  • Years of Experience: 5
  • Skills: Customer service, Handling customer complaints

Job Descriptions


1) Conceptualise and deliver coaching programmes, classroom training and projects to drive soft skills, service quality and patient experience improvement within the organization; including:.
  • Develop training and coaching programmes customized to the needs of the company or a specific department
  • Evaluate programme effectiveness with due follow-up on action plans for improvement.

2) Analyse patient experience and service gaps to identify improvement areas; conceptualize plans to address areas for improvement
  • Work with stakeholders across departments to lead or participate in patient experience improvement initiatives.
  • Lead a team of executives in executing work plan and attaining goals. Oversee and perform quality checks on the team’s deliverables.
  • Perform administrative duties (e.g. planning of resources, managing budget, etc) to ensure the smooth operation of the department


  • Holds a degree
  • Has at least 5 years or above of experience in frontline management in a service industry.
  • Possesses strong communication, interpersonal, analytical and writing skills.
  • Displays attributes of a Service Role Model amongst peers
  • Substantial track record in leading service or operational excellence programmes with good outcomes.
  • Has significant experience managing projects across departments
  • Has significant experience developing and delivering training programmes
  • Has experience leading a team of staff
  • Experience in quality improvement methodologies (e.g. Plan-Do-Check-Act, Root Cause Analysis, lean, etc) is desirable
  • Healthcare experience is desirable

Job Benefits

With a competitive remuneration, good bonuses, and a workplace culture that rewards excellence, we would like to invite interested applicants to email your detail resume in MS Word format to: with the following details:

1. Availability
2. Reasons for leaving (all employments)
3. Current and/or last drawn monthly salary
4. Expected Salary 

Registration No: R1324309
EA Licence No: 09C5691

Please be assured that all resumes received will be treated in strictest confidence.

About This Company

MTC Recruitment Pte Ltd (“MTC Recruitment”) aims to become a strategic HR partner with our valued clients in resourcing and human capitalism. As such, we believe that our business will succeed only when our clients’ businesses are supported by the best and most suitable talents we can find in the market place. We are a generalist company with strengths in banking, finance, healthcare, FMCG, security and education.

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