- Salary: Undisclosed
- Work Type: Permanent / Full Time
- Min. Education Level: Degree
- Field of Study: Information and Communication Technology, Computer Science
- Years of Experience: 5
- Skills: Service Delivery Management, Datacenter, Data center, MS Exchange
My client is seeking for candidate with prior experiences in
•Email / Microsoft Exchange
As the Manager, Service Delivery, you will be reporting to the Head, Service Delivery and handling the following responsibilities:
♣Direct and assign service delivery resources to ensure effective delivery of end-to-end services for managed services accounts
♣Maintain accountability for account specific service problems and for prioritizing work requests.
♣Manage 'delivering to contract' performance standards and client measurements, ensuring targets are met or exceeded
♣Identify and manage service improvements to increase customer satisfaction.
♣Works with project teams to integrate new, enhanced and existing service offerings for the account.
♣Support the development of new business proposals and introduce new technology.
♣Manage account related budgets and expenditures in alignment with the cost base.
♣Maintain approval authority for expenditures for the account in line with the authority matrix
♣Maintain broad technology awareness.
To be eligible, the incumbent should be equipped with knowledge and experience in System Integrator environment and should have the following:-
♣Degree in Engineering, IT or its related field
♣Excellent Customer Service skills and is a Self-Driven individual
♣Proven leadership and people management skills. Able to drive teams of various IT disciplines
♣Minimum 6 years of solid experience in a multiple Customer-based service delivery role.
♣Excellent interpersonal and communication skills with proven ability to build, sustain and influence relationships across all levels of organization
♣Proven Project Management skills i.e. competent in project planning and control with a good understanding of operational processes
♣Ability to work in a fast paced environment and juggle competing priorities
♣Good knowledge in ITIL processes
♣May have an expertise or comprehensive knowledge of a particular technical specialty or industry
♣Hands-on knowledge and working experience in Data Center Operations supporting Email / Microsoft Exchange.