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[Expired] Manager, Service Delivery (Ref 17807)

Career Pacific Pte Ltd
Posted On :26 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Degree
  • Field of Study: Information and Communication Technology, Computer Science
  • Years of Experience: 5
  • Skills: Service Delivery Management, Datacenter, Data center, MS Exchange

Job Descriptions

My client is seeking for candidate with prior experiences in 

•Datacenter Operations

•Email / Microsoft Exchange


As the Manager, Service Delivery, you will be reporting to the Head, Service Delivery and handling the following responsibilities:


♣Direct and assign service delivery resources to ensure effective delivery of end-to-end services for managed services accounts

♣Maintain accountability for account specific service problems and for prioritizing work requests.

♣Manage 'delivering to contract' performance standards and client measurements, ensuring targets are met or exceeded

♣Identify and manage service improvements to increase customer satisfaction.

♣Works with project teams to integrate new, enhanced and existing service offerings for the account. 

♣Support the development of new business proposals and introduce new technology.

♣Manage account related budgets and expenditures in alignment with the cost base.

♣Maintain approval authority for expenditures for the account in line with the authority matrix

♣Maintain broad technology awareness.



To be eligible, the incumbent should be equipped with knowledge and experience in System Integrator environment and should have the following:-




♣Degree in Engineering, IT or its related field  

♣Excellent Customer Service skills and is a Self-Driven individual

♣Proven leadership and people management skills. Able to drive teams of various IT disciplines

♣Minimum 6 years of solid experience in a multiple Customer-based service delivery role.

♣Excellent interpersonal and communication skills with proven ability to build, sustain and influence relationships across all levels of organization 

♣Proven Project Management skills i.e. competent in project planning and control with a good understanding of operational processes 

♣Ability to work in a fast paced environment and juggle competing priorities 

♣Good knowledge in ITIL processes

♣May have an expertise or comprehensive knowledge of a particular technical specialty or industry

Hands-on knowledge and working experience in Data Center Operations supporting Email / Microsoft Exchange.

About This Company

Career Pacific Pte Ltd is an Executive Search firm  specialising in IT Recruitment, Mobile Applications, Engineering, Accounting and Finance placement. 
Followed by are all other Executive Positions

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