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[Expired] NOC Operator (1yr experience - good remuneration!)

OPUS IT Services Pte Ltd
Posted On :14 Aug 2013

 

Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time, Contract
  • Min. Education Level: 'N' / 'O' Levels
  • Field of Study: Not Applicable
  • Years of Experience: 1
  • Skills: VPN (Virtual private network)

Job Descriptions

- Work effectively as part of a global team providing 7*24 management of infrastructure & application alerts
- Continual observation of system, network, application and service alerts.

- Respond to alerts by following documented procedures for verifying, determining the cause and resolving or escalating as necessary
- Documentation of all incidents and proactive alerts into a call tracking system and incident log based on defined standards. Duties also include recording, reviewing and communicating outages as part of daily processes
- Make operational decisions based on business and technical data in a time sensitive environment
- Demonstrate consistently accurate and timely escalation of production outages both internally and externally with a strong focus on sense of urgency and customer service so as to minimise business impact
- Provide effective & efficient communication of planned & unplanned production outages to internal and external clients via email and/or telephone 
- Provide 1st line User Support (weekends only)
- Provide end user troubleshooting for Remote Access issues (vpn, Secure Id, iPass, PGP)


Requirements: 

- 1-2 years of experience in NOC background 
- Able to speak fluently 


Job Benefits


Interested parties kindly send in detailed resume to: lim.winnie@opusit.com.sg



About This Company

OPUS IT Services started its business operation in 1997 of which reflected a strong 14 years business track record. Its total staff strength grew rapidly from 104 in 1997 to 670 today. We are now a leading and premier outsourcing company providing effective and efficient IT services and support. We have build a strong clientele base over the years and are mostly multinational companies.

Services We Provide

Enterprise IT Support & Outsourcing
Customer Centre Support Services
Enterprise Network Integration Solutions

Our Achievements

Driven by the mission, we relentlessly strive to achieve excellence in both our services and expertise. Winning the 2008 Enterprise 50 award reflected our strength, financial stability and growth, in the area of our expertise.

Career Advancement

In OPUS IT Services, we strongly believe that people are our asset and we value our staff’s potential and capability. Therefore we provides exciting and promising career cater for the individual.

For more positions, please visit our website: www.opusit.com.sg/career

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