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[Expired] Officer, IT department (one year temporary employment)

Posted On :22 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Temporary / Part Time
  • Min. Education Level: 'A' Levels/IB
  • Field of Study: Not Applicable
  • Skills: Communications skills, Interpersonal skills

Job Descriptions


The selected individual will be required to work with the Project Manager on IT project(s) and assist him/ her in meeting the project objectives.

Project Coordination and Monitoring

  • Monitor and follow up with vendor and users on functional specifications/ Data migration specifications and review timeline.

Service Requests (SR) Monitoring

  • Raise SRs to vendor.
  • Follow up with vendor and users for SR proposal.
  • Track progress of SRs and remind users to complete UAT
  • Get sign off from users
  • Participate in discussions to gather requirements, review proposal, etc.

Problem Management and Monitoring

  • Monitoring of the problem logs of systems and making sure that vendor logs everything and resolves issues according to agreed timelines.

Helpdesk Monitoring

  • Monitor helpdesk logs and follow up with vendor if resolution takes too long.
  • Assist to reply to the users if they have any issues with the helpdesk replies.
  • Assist to reply to the users if they have any queries.

General Coordination and Liaison

  • Liaison person for scheduling of meetings between Vendor and users and making necessary administrative arrangements for such meetings
  • Coordinate and liaise with various user groups to collect and provide the information requested by Vendor


  • Diploma holder, ITE/GCE ‘A’ Levels
  • Attention to details and organised
  • Good interpersonal skills

If you are shortlisted for the position(s), you should hear from us within 30 days of the closing date of the advertisement.

About This Company

    Government/ Civil Service/ Statutory Boards