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[Expired] Officer / Senior Officer, Customer Relations (Contract)

SMRT Corporation Ltd
Posted On :24 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time, Contract
  • Min. Education Level: 'N' / 'O' Levels
  • Field of Study: Business
  • Years of Experience: 4
  • Skills: Communication skills, Microsoft Office, Customer service

Job Descriptions



  • Handle incoming or outgoing calls as assigned by the team supervisor / Executive / Manager
  • Handle feedback, incidents and enquiries through the hotline on SMRT‘s public transport services. 
  • Ensure that the necessary and appropriate follow up actions are taken in a timely manner
  • Ensure adherence to SOP, Work Instructions and call handling and service standards
  • Meet set KPI for the frontline team
  • Respond to crisis activations promptly and within the set deadline.
  • Man the hotline or perform duties as allocated by team manager / executive during crisis


  • You should possess GCE “O”/”A” Levels or Diploma in Business / Mass Communication
  • At least 1 year’s relevant experience is required. Prior exposure in B2C environment will be advantageous.
  • A minimum grade of B3 in English for your GCE “O” levels is required. 
  • Possess an excellent customer service disposition and mindset with good verbal 
  • Reasonably good written communication skills preferred
  • Being able to type at 40 words per minute is a must. 
  • Bilingual in English and another language and be familiar with Microsoft Office applications.


  • Successful candidates will be offered 1-year renewable contracts
  • Working Hours:
  • Mon to Fri - 2.15pm to 11pm
  • Sat - 9am to 1pm  

Human Resource Division
SMRT Corporation Ltd

251 North Bridge Road
Singapore 179102
All materials will be kept in the strictest confidence. 
Only shortlisted candidates will be notified.

About This Company

SMRT Corporation Ltd (SMRT) is a leading multi-modal public transport operator and transport engineering and service solutions provider. Supporting this dynamic organisation and its business activities are the non-operational divisions comprising Audit, Corporate Marketing and Communications, Human Resource, Finance, Information Technology and Legal.

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