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[Expired] Operations Executive (Contact Centre)

DTZ, A UGL company
Posted On :25 Sep 2013


Job Summary

  • Salary:   Undisclosed
  • Work Type: Permanent / Full Time
  • Min. Education Level: Degree
  • Field of Study: Not Applicable
  • Years of Experience: 3
  • Skills: Good Interpersonal skills and Superior Business Writing skills

Job Descriptions



Reporting to the Assistant Director, the position will include representing our organization and liaising directly with the end client. This should be in accordance to the project requirements being sited on Client’s premise. You should also be comfortable in a fastpaced, always-on, highly dynamic environment.

To lead and manage a group of Customer Contact Officers in ensuring high standards of
services provided to their customer.

  • Ensure service standards and quality are met and exceeded through close monitoring of the team and service performance.
  • Involve in manpower issues such as staff development, performance management and employee grievances.
  • Ensure prompt reply to customers' feedbacks and complaints.
  • Ability to identify training needs, advise, plan and organize and follow up training programs in order to increase staff know-how and performance.
  • Develop knowledge module for each service and products.
  • Conduct briefing and training to the team.
  • Perform call calibration session on a regular basis with the Customer Service Officers to ensure that there is standardization and consistency in the service performance.


  • Minimum Degree holder in any discipline
  • Minimum 3 years Supervisory level in a contact center environment or hospitality industry
  • Familiar with contact center performance standards, reports and AVAYA VOIP solutions
  • Good interpersonal skills and superior business writing skills
  • Preference will be given to those who are technically savvy
  • Singaporean/SPRs are welcome

About This Company

DTZ, a UGL company, is a global leader in property services. We provide occupiers and investors around the world with industry leading, end-to-end property solutions comprising leasing agency and brokerage, valuation, investment and asset management, property and facilities management, project and township management, building and real estate consulting, energy and sustainability services, space management and design, and market research and forecasting. In addition, our award winning research and consulting services provide our clients with global and local market knowledge, forecasting and trend analysis to make the best long-term decisions for their continuous success far into the future. DTZ in Singapore has 3,751 employees operating in Singapore. For further information, visit  

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