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[Expired] Operations Manager (based in Qatar, 2 yrs renewable contract)

Certis CISCO Security Pte Ltd
Posted On :14 Aug 2013


Job Summary

  • Salary:   Undisclosed
  • Location: Others
  • Work Type: Contract
  • Min. Education Level: Diploma
  • Field of Study: Security Studies
  • Years of Experience: 5
  • Skills: Communications skills, People management skills, Client management, Training

Job Descriptions

1. Operations:

  • Responsible for the management and administration of the Operations Department to carry out security guarding operations for the respective Clients
  • Plan, coordinate and supervise the Security Training Courses for guards and supervisors
  • Coordinate and be the main contact point with the Public Guards Department - Ministry of Interior for the licensing of security guards, supervisors and other senior operations staff
  • Coach and supervise the Operations Manager/ Operations Executives, Deployment Officers and Shift Supervisors for the security guards’ daily deployment and service delivery
  • Conduct site surveys and understand clients’ expectation and assignments' job scope
  • Ensure that the Operations Managers / Executives coach the Security Guards and Supervisors on the security functions, conduct induction/OJT for replacement guards, practice drills & exercises and track their performance
  • Manage incident on sites, resolve escalated issues, conduct investigation & AAR and perform service recovery.
  • Coordinate with HR and Admin for staffing & proper equipping of Guards & Supervisors and Sites
  • Accountable for customer satisfaction


2. Clients Engagement

  • Maintain regular contact with clients, understand their concerns and expectation through weekly site visits / monthly meetings


3. Administration

  • Supervise the administration of Guards and Supervisors
  • Demonstrate care and concern for security guards

Job Benefits

Candidate Criteria / Qualification

  • University Degree holders preferred, but Diploma holders with relevant experience will be considered
  • Possess pleasant personality and strong leadership traits, virtue of patience and EQ.
  • At least 5-years’ experience as Operations Manager of guarding company or equivalent security industry experience is required
  • Possess at least 5-years’ experience in operations / supervisory post in the Police, Military or Security Industry.
  • Possession of Qatar / International driving license will be advantageous.

About This Company

With 50 years of experience and proven track record in protecting lives and assets, Certis CISCO offers a comprehensive range of security services from Auxiliary Police and Protection Officers to “one-stop” solutions for security technology, IT and information management for government agencies, businesses and homes. More than just IT and physical protection, Certis CISCO Security is a synergistic combination of man, machine and method (M3), bringing together the best personnel from diverse disciplines, cutting edge technology and steamlined processes. Besides Singapore, Certis CISCO’s international arm operates in more than 63 cities around Asia including India, Indonesia and Sri Lanka with over 26,000 employees.

As part of this dynamic team, you’ll also find your career is safe and secure too, with attractive bonuses, benefits and ongoing training as part of the package. As the demand for our unique services increases across the region, so do your opportunities for advancement.

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